The Department of Internal Affairs

Te Tari Taiwhenua | Department of Internal Affairs

Building a safe, prosperous and respected nation



 

Services › Casino and Non-Casino Gaming › Regional Workshops

The Department’s regional workshops are an opportunity to engage with stakeholders in regional centres. They are useful for venue and club staff, society representatives and gambling harm service providers to hear updates from the Department, receive training and to share examples of good practice. They have a more frontline focus than the regular regional forums.

The Department’s first regional workshops were held from February to March 2018 in seven regions. These workshops were focused on supporting venues to provide a culture of care in gambling venues. We appreciated the high level of turnout at the workshops, and found the discussion with and among participants very valuable.

The presentations from the workshops are available below.

We intend to run further workshops in regional centres. If you are interested in a workshop being held in your area, or have any questions or feedback regarding the regional workshops, please email sector.initiatives@dia.govt.nz.

February and March 2018 Presentations:

Department Update

In this session Gareth Bostock, Director Gambling Compliance Group, presented on the Department’s regulatory approach, how and why we are looking to collaborate with those in the gambling system, and the culture of care we want to encourage in venues.

Refreshed approach to venue assessments

In this session the Department provided details and information on the revised venue assessments that were rolled out in November 2017. These assessments are designed to achieve improved practice in gaming machine venues by undertaking a more collaborative approach. They also allow inspectors to develop a better understanding of the realities and everyday practices in venues. You can look through documents relating to the new assessments with the following links.

Kaihoko muna / Mystery shopper

This session updated on the Mystery Shopper exercise conducted by the Department in 2016 and how this has informed the Department’s approach to harm minimisation in venues. Mystery Shopper exercises are set to become a standard regulatory tool in the Department, and we have undertaken a co-design approach with the sector to develop effective, fit for purpose scenarios that are similar to what venue staff may encounter in reality.

Gamble Host Resources

This session provided an overview of the Gamble Host resources that were developed by Health Promotion Agency, the Department, and the Ministry of Health. These resources are designed to help venue managers and staff to recognise and address signs of gambling harm, as can also be used as tools for staff training. You can access the resources here: https://gamblehostpack.choicenotchance.org.nz/resources

Approaching People Displaying Harm

This session focused on how to respond to patrons displaying signs of gambling harm. It discussed the importance of recognising various signs of harm and knowing how to respond to them accordingly.

Logbooks

This presentation discussed the use and importance of logbooks in Class 4 venues. These logbooks are a valuable way to keep track of patrons and see if there are any changes over time that may cause concern.

Exclusion Orders

This presentation details venue exclusion processes and addresses common misconceptions about what they are and how they should be used. *You need Adobe Reader installed on your computer to view our files. If you are unable to open the files we recommend you get the latest version of Adobe Reader. You can download and install Acrobat Reader for free from the Adobe website.