Corporate Publications Statements of Intent Annual Reports

Resource material › Corporate Publications › Annual Report 2010-11Pūrongo ā Tau

Part B: Statement of Service Performance

Statement of Responsibility

As Secretary for Internal Affairs I am responsible, under the Public Finance Act 1989, for the preparation of the financial statements and statement of service performance, and for the judgements made in the process of producing those statements. The Department has a system of internal control and this has provided reasonable assurance as to the integrity and reliability of financial reporting. In my opinion the financial statements and statement of service performance fairly reflect the financial position and operations of the Department of Internal Affairs for the year ended 30 June 2011.

Brendan Boyle's signature
Brendan Boyle
Chief Executive
30 September 2011

Shirley Smith's signature
Shirley Smith
Chief Financial Officer
30 September 2011

Independent Auditor’s Report

To the readers of the Department of Internal Affair’s financial statements, statement of service performance and schedules of non-departmental activities for the year ended 30 June 2011

The Auditor-General is the auditor of the Department of Internal Affairs (the Department). The Auditor-General has appointed me, Clare Helm, using the staff and resources of Audit New Zealand, to carry out the audit of the financial statements, the statement of service performance and the schedules of non-departmental activities of the Department on her behalf.

We have audited:

the financial statements of the Department that comprise the statement of financial position, statement of commitments, statement of contingent liabilities and contingent assets as at 30 June 2011, the statement of comprehensive income, statement of changes in equity, statement of departmental expenses and capital expenditure against appropriations, statement of unappropriated expenditure and capital expenditure and statement of cash flows for the year ended on that date and the notes to the financial statements that include accounting policies and other explanatory information;
the statement of service performance of the Department; and
the schedules of non-departmental activities of the Department that comprise the schedule of assets, schedule of liabilities and revaluation reserves, schedule of commitments and schedule of contingent liabilities and contingent assets as at 30 June 2011, the schedule of revenue, the schedule of expenditure, schedule of expenditure and capital expenditure against appropriations, schedule of unappropriated expenditure and capital expenditure, and statement of trust monies, for the year ended on that date and the notes to the schedules that include accounting policies and other explanatory information.

Opinion

In our opinion:

the financial statements of the Department:
- comply with generally accepted accounting practice in New Zealand; and
- fairly reflect the Department’s:
  - financial position as at 30 June 2011;
  - financial performance and cash flows for the year ended on that date;
  - expenses and capital expenditure incurred against each appropriation administered by the Department and each class of outputs included in each output expense appropriation for the year ended 30 June 2011; and
  - unappropriated expenses and capital expenditure for the year ended 30 June 2011.
the statement of service performance of the Department:
- complies with generally accepted accounting practice in New Zealand; and
- fairly reflects for each class of outputs for the year ended 30 June 2011 the Department’s:
  - service performance compared with the forecasts in the statement of forecast service performance at the start of the financial year; and
  - actual revenue and output expenses compared with the forecasts in the statement of forecast service performance at the start of the financial year.
the schedules of non-departmental activities of the Department, fairly reflect:
- the assets, liabilities, contingencies, commitments and trust monies as at 30 June 2011 managed by the Department on behalf of the Crown; and
- the revenues, expenses, expenditure and capital expenditure against appropriations and unappropriated expenditure and capital expenditure for the year ended on that date managed by the Department on behalf of the Crown.

Emphasis of matter – accounting for costs arising from the Canterbury earthquakes

Without modifying our opinion, we draw your attention to note 8 of the non-departmental schedules about emergency expenditure. Note 8 explains that the Department, on behalf of the Government, is responsible for some costs in response to the Canterbury earthquakes (response costs), and some costs for restoration of local authority infrastructure damaged by the earthquakes (recovery costs).

An accrual of $108.457 million has been recognised for response costs and a small amount of recovery costs based on claims received. However, it is not possible to reliably estimate the remaining recovery costs for infrastructure that has been damaged. Therefore, a provision has not been recognised for the remaining recovery costs. Instead, there is disclosure of a contingent liability for these unquantifiable recovery costs that gives an estimated range, albeit there is a high level of uncertainty associated with that range. We consider the disclosures to be adequate.

Our audit was completed on 30 September 2011. This is the date at which our opinion is expressed.

The basis of our opinion is explained below. In addition, we outline the responsibilities of the Chief Executive and our responsibilities, and we explain our independence.

Basis of opinion

We carried out our audit in accordance with the Auditor-General’s Auditing Standards, which incorporate the International Standards on Auditing (New Zealand). Those standards require that we comply with ethical requirements and plan and carry out our audit to obtain reasonable assurance about whether the financial statements, the statement of service performance and the schedules of non-departmental activities are free from material misstatement.

Material misstatements are differences or omissions of amounts and disclosures that would affect a reader’s overall understanding of the financial statements, the statement of service performance and the schedules of non-departmental activities. If we had found material misstatements that were not corrected, we would have referred to them in our opinion.

An audit involves carrying out procedures to obtain audit evidence about the amounts and disclosures in the financial statements, the statement of service performance and the schedules of non-departmental activities. The procedures selected depend on our judgement, including our assessment of risks of material misstatement of the financial statements, the statement of service performance and the schedules of non-departmental activities, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the Department’s preparation of the financial statements, the statement of service performance and the schedules of non-departmental activities that fairly reflect the matters to which they relate. We consider internal control in order to design audit procedures that are appropriate in the circumstances but not for the purpose of expressing an opinion on the effectiveness of the Department’s internal control.

An audit also involves evaluating:

the appropriateness of accounting policies used and whether they have been consistently applied;
the reasonableness of the significant accounting estimates and judgements made by the Chief Executive;
the adequacy of all disclosures in the financial statements, the statement of service performance and the schedules of non-departmental activities; and
the overall presentation of the financial statements, the statement of service performance and the schedules of non-departmental activities.

We did not examine every transaction, nor do we guarantee complete accuracy of the financial statements, the statement of service performance and the schedules of non-departmental activities. We have obtained all the information and explanations we have required and we believe we have obtained sufficient and appropriate audit evidence to provide a basis for our audit opinion.

Responsibilities of the Chief Executive

The Chief Executive is responsible for preparing:

financial statements and a statement of service performance that:
- comply with generally accepted accounting practice in New Zealand;
- fairly reflect the Department’s financial position, financial performance, cash flows, expenses and capital expenditure incurred against each appropriation and its unappropriated expenses and capital expenditure; and
- fairly reflects its service performance; and
schedules of non-departmental activities, in accordance with the Treasury Instructions 2010 that fairly reflect those activities managed by the Department on behalf of the Crown.

The Chief Executive is also responsible for such internal control as is determined is necessary to enable the preparation of financial statements, a statement of service performance and schedules of non-departmental activities that are free from material misstatement, whether due to fraud or error.

The Chief Executive’s responsibilities arise from the Public Finance Act 1989.

Responsibilities of the Auditor

We are responsible for expressing an independent opinion on the financial statements, the statement of service performance and the schedules of non-departmental activities and reporting that opinion to you based on our audit. Our responsibility arises from Section 15 of the Public Audit Act 2001 and the Public Finance Act 1989.

Independence

When carrying out the audit, we followed the independence requirements of the Auditor-General, which incorporate the independence requirements of the New Zealand Institute of Chartered Accountants.

In addition to the audit we have carried out an assignment witnessing the Passport Key Generation Ceremonies. Other than this matter, we have no relationships with, or interests in, the Department.

Claire Helm's signature

Clare Helm
Audit New Zealand
On behalf of the Auditor-General
Wellington, New Zealand

Matters relating to the electronic presentation of the audited financial statements

This audit report relates to the financial statements of the Department of Internal Affairs for the year ended 30 June 2011 included on the Department of Internal Affair’s web site. The Department of Internal Affair’s Chief Executive is responsible for the maintenance and integrity of the Department of Internal Affair’s web site. We have not been engaged to report on the integrity of the Department of Internal Affair’s web site. We accept no responsibility for any changes that may have occurred to the financial statements since they were initially presented on the web site.

The audit report refers only to the financial statements named above. It does not provide an opinion on any other information which may have been hyperlinked to/from these financial statements. If readers of this report are concerned with the inherent risks arising from electronic data communication they should refer to the published hard copy of the audited financial statements and related audit report dated 30 September 2011 to confirm the information included in the audited financial statements presented on this web site.

Legislation in New Zealand governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Vote Community and Voluntary Sector

Multi-class Output Appropriation: Community and Voluntary Sector Services

All three Output Appropriations under this Multi-class Appropriation contribute to the effective delivery of policy and advisory services for the community and voluntary sector to assist in the building of strong, sustainable communities:

Administration of Grants
Community Advisory Services
Policy Advice – Community.

Output Appropriation: Administration of Grants

This appropriation is limited to processing, assessment and monitoring of grant applications, provision of administration, training and support services to boards on grant distribution committees, advising Ministers on appointments to boards, committees and trusts.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
4,496	Revenue Crown	4,365	4,484	4,484
10,231	Revenue Third Parties	9,760	9,483	9,170
14,727	Total Revenue	14,125	13,967	13,654
14,508	Expenses	14,123	13,967	13,355
219	Net Surplus/(Deficit)	2	–	299

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $156,000 was due to a decrease in demand for services from the Lottery Grants Board ($277,000) and a net decrease in attributable one-off shared services costs ($14,000), partially offset by a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($135,000).

Administration of Applications and Grants

Activity Information[5]
Lottery Grants
	Standard	2009/10	2010/11
Number of applications received	3,800–4,700	5,714	5,254
Number of grants disbursed	2,500–4,000	4,577	4,665
Community Organisation Grants Scheme (COGS)
Number of applications received	4,500–6,300	5,112	5,137
Number of grants disbursed	4,200–5,400	4,143	4,218
Crown Funding Schemes, Trusts and Fellowships
Number of applications received	300–400	435	475
Number of grants disbursed	150–250	260	205

Performance Information[6]
Lottery Grants
	Standard	2009/10	2010/11
Percentage of respondents to a survey of Lottery grant applicants who rate their satisfaction with the overall quality of service delivery at 3 or above on a scale of 1 to 5 is no less than:	90%	98%	93.1%
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	98%	100%	100%
Percentage of payments made to grant recipients within 20 working days of the Department’s receipt of committee approval is no less than:	95%	97.4%	99.2%
Community Organisation Grants Scheme (COGS)
Percentage of respondents to a survey of Community Organisation Grants Scheme applicants who rate their satisfaction with the overall quality of services delivery at 3 or above on a scale of 1 to 5 is no less than:	90%	98%	95.4%
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	98%	100%	100%
Percentage of payments made to grant recipients within 20 working days of the Department’s receipt of committee approval and correctly completed client documentation is no less than:	95%	99.9%	99.8%
Crown Funding Schemes, Trusts and Fellowships
Percentage of respondents to a survey of Crown Funding Schemes, Trust and Fellowship grant applicants who rate their satisfaction with the overall quality of service delivery at 3 or above on a scale of 1 to 5 is no less than:	90%	95.5%	85.6%
Percentage of complete and eligible applications received before the advertised closing date that are presented to the next decision-making meeting is no less than:	98%	100%	100%
Percentage of payments made to grant recipients within 20 working days of the Department’s receipt of signed grant agreement is no less than:	95%	95%	95%
Percentage of completed Crown-funded projects that meet funding agreement objectives is no less than:	90%	90%	93%

The establishment of the New Zealand 2011 Festival Lottery Community Committee has seen a greater than estimated number of applications received and an increase in the number of grants disbursed. Due to the low number of respondents to the Crown Funding Schemes, Trusts and Fellowship satisfaction survey applicants, the results may have a high margin of error and may not therefore be a true representation of the satisfaction levels of all grant applicants.

Administration and Advisory Services to Committees

Performance Information
Lottery Grants
	Standard	2009/10	2010/11
Percentage of respondents to a survey of Lottery committee members who rate their satisfaction with the overall quality of service delivery to the committee at 4 or above on a scale of 1 to 5 is no less than:	90%	Revised measure	96%
Community Organisation Grants Scheme (COGS)
Percentage of respondents to a survey of Community Organisation Grants Scheme committee members who rate their satisfaction with the quality of service delivery to the committee at 4 or above on a scale of 1 to 5 is no less than:	90%	Revised measure	93%
Crown Funding Schemes, Trusts and Fellowships
Percentage of respondents to a survey of Crown Funding Schemes, Trust and Fellowship committee members who rate their satisfaction with the overall quality of service delivery provided to the committee at 4 or above on a scale of 1 to 5 is no less than:	90%	Revised measure	82%

The rating of satisfaction required for administration and advisory services provided to committees has been increased from ‘3 or above’ to a ‘4 or above’ on a scale of 1 to 5 in order to better reflect the intended and desired level of performance. The threshold standard was not amended. High standards can stimulate improved performance over time.

Output Appropriation: Community Advisory Services

This appropriation is limited to a community development service providing information, resources and facilitation services to enable communities/whānau/hapū/iwi Māori organisations and community groups to develop innovative responses to meet their needs.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
5,244	Revenue Crown	5,201	5,930	5,930
88	Revenue Third Parties	101	101	90
5,332	Total Revenue	5,302	6,031	6,020
5,308	Expenses	5,303	6,031	5,398
24	Net Surplus/(Deficit)	(1)	–	622

The increase in the budget between the Main Estimates and the Supplementary Estimates of $728,000 was due to an increase in funding for the transfer of the Office for the Community and Voluntary Sector from the Ministry of Social Development ($587,000), a net increase in attributable one-off shared services costs ($92,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($49,000).

Actual expenditure was 10 percent lower than the Supplementary Estimates, primarily reflecting the impact of vacancies, compounded by delays in recruitment, together with lower travel costs than anticipated.

Development Assistance to Community Groups

Performance Information
	Standard	2009/10	2010/11
Percentage of respondents to a customer survey who rate their satisfaction with the overall quality of service delivery at 4 or above on a scale of 1 to 5 is no less than:	80%	Revised measure	91%
Percentage of respondents to a customer survey whose level of agreement that staff were competent is 4 or above on a scale of 1 to 5 is no less than:	80%	Revised measure	95%
Percentage of respondents to a customer survey whose level of agreement that the Community Advisory Service is an example of good value for tax dollars spent is 4 or above on a scale of 1 to 5 is no less than:	80%	Revised measure	92%
Number of community development projects (to provide information, services and advice to communities) completed:	At least 20	New measure	73 projects completed
Percentage increase in the annual number of resources viewed on the CommunityNet Aotearoa website:	10%	New measure	-4%

The level of satisfaction required for development assistance to community groups has been increased to better reflect the intended and desired level of performance. The target number of community development projects completed was a conservative new measure and will be revised in out-years to better reflect actual performance.

The increase in the percentage of the annual number of resources viewed on the CommunityNet Aotearoa website was a new measure. The target was intended to reflect the desired level of performance. The Department is implementing a strategic plan to make the website more relevant, up-to-date and accessible.

Output Appropriation: Policy Advice – Community

This appropriation is limited to the provision of policy advice with a community/whānau/hapū/iwi development perspective, and on matters related to the performance of and appointments to the Charities Commission and drafting ministerial correspondence and questions.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
1,692	Revenue Crown	1,386	1,870	1,869
31	Revenue Third Parties	21	21	20
1,723	Total Revenue	1,407	1,891	1,889
1,610	Expenses	1,408	1,891	1,679
113	Net Surplus/(Deficit)	(1)	–	210

The increase in the budget between the Main Estimates and the Supplementary Estimates of $483,000 was due to an increase in funding for the transfer of the Office for the Community and Voluntary Sector from the Ministry of Social Development ($391,000), a net increase in attributable one-off shared services costs ($63,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($29,000).

Actual expenditure was 11 percent lower than the Supplementary Estimates, primarily reflecting lower personnel costs due to vacancies held during the Department’s restructure following the integration of additional functions within the Department, together with efficiency gains resulting from the restructure of policy resources within the Department.

Policy Advice – Community

Performance Information
	Standard	2009/10	2010/11
Percentage of policy advice that is delivered in accordance with agreed policy quality criteria	100%	100%	100%
The Minister’s rating of his/her level of satisfaction with the quality of policy advice	Satisfied or better	Revised measure	Good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and answers to parliamentary questions	50–60	61	65

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	100%	100%

Vote Emergency Management

Multi-class Output Appropriation: Emergency Management Services

All three Output Appropriations under this Multi-class Appropriation are concerned with ensuring the effective delivery and responsiveness of New Zealand’s civil defence and emergency management services:

Management of National Emergency Readiness, Response and Recovery
Support Services, Information and Education
Policy Advice – Emergency Management.

Output Appropriation: Management of National Emergency Readiness, Response and Recovery

This appropriation is limited to the management of national emergency readiness, response and recovery, including: support to local civil defence emergency management organisations; maintaining the national crisis management centre in a state of readiness; national training and education, coordination and management of central government’s response and recovery activities and administration of related expenses.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
4,348	Revenue Crown	4,210	5,430	6,040
47	Revenue Third Parties	43	43	52
4,395	Total Revenue	4,253	5,473	6,092
3,875	Expenses	4,243	5,473	5,715
520	Net Surplus/(Deficit)	10	–	377

The increase in the budget between the Main Estimates and the Supplementary Estimates of $1.230 million was due to a net increase in attributable one-off shared services costs ($424,000), an increase in funding for the provision of information and communications technology services including the 24/7 support for response and recovery activities as a result of the 22 February Canterbury earthquake ($400,000), an expense transfer from 2009/10 to 2010/11 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($376,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($30,000).

Management of National Emergency Readiness, Response and Recovery

Performance Information
	Standard	2009/10	2010/11
Percentage of stakeholders that rate their satisfaction with the quality of information provided for monitoring events and incidents at 3 or above on a scale of 1 to 5, as measured by the annual stakeholder survey, is no less than:	85%	90%	92.8%
Percentage of national warnings issued within 30 minutes after the identification of a pending event is:	100%	40%	100%
Percentage of stakeholders that successfully receive national warning messages by email during events or tests is no less than:	95%	99%	98%
Number of National Warning System tests conducted is no fewer than:	4	4	5
Percentage of National Crisis Management Centre activations of mode 2 or higher during an emergency event that are reviewed to determine any lessons identified is no less than:	100%	75%	100%
Percentage of lessons identified from reviews and debriefs of National Crisis Management Centre activations for emergency events are noted and followed up within six months is no less than:	100%	93%	80%
Percentage of activations where the National Crisis Management Centre is appropriately staffed according to the mode of activation within 2 hours from a decision to activate is:	100%	100%	100%
Coordinate and manage the staffing of the National Crisis Management Centre during extended activations in accordance with the requirements of the Response Concept of Operations	Achieved	n/a	Achieved
Number of National Crisis Management Centre staff development sessions held is no fewer than:	10	12	10
Percentage of back-up equipment that is fully functional at all times during activations is no less than:	99.8%	New measure	100%
Percentage of essential National Crisis Management Centre systems that are fully functional at all times during activations is no less than:	100%	New measure	100%
Number of equipment checks confirming functionality of all National Crisis Management Centre systems	40	35	29

Output Appropriation: Support Services, Information and Education

This appropriation is limited to the development and implementation of operational policies and projects, advice, assistance and information to the civil defence and emergency management sector; and development and delivery of long-term national programmes to raise individual and community awareness and preparedness.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
6,142	Revenue Crown	5,726	7,025	6,511
79	Revenue Third Parties	91	91	78
6,221	Total Revenue	5,817	7,116	6,589
5,458	Expenses	5,830	7,116	6,105
763	Net Surplus/(Deficit)	(13)	–	484

The increase in the budget between the Main Estimates and the Supplementary Estimates of $1.286 million was due to an expense transfer from 2009/10 to 2010/11 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($624,000), a net increase in attributable one-off shared services costs ($610,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($52,000).

Actual expenditure was 14 percent lower than the Supplementary Estimates, mainly due to delays in both the Ministry of Civil Defence and Emergency Management Information Management Programme and the ‘Get Ready, Get Thru’ public education programme as a result of the disruption caused by the Canterbury earthquakes. In-principle expense transfers from 2010/11 to 2011/12, up to a maximum of $0.300 million (combined total with the output expense Management of National Emergency Readiness, Response and Recovery) and $0.500 million, were approved for the two programmes respectively.

Emergency Sector Support and Development

Performance Information
	Standard	2009/10	2010/11
Percentage of stakeholders from Civil Defence and Emergency Management Groups that rank their satisfaction with the level of service provided by regional emergency management advisors at 4 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:	85%	Revised measure	70%
Percentage of stakeholders from Civil Defence and Emergency Management Groups that rank their satisfaction with the level of support provided in the professional development area at 4 or above on a scale of 1 to 5, as measured by stakeholder surveys is no less than:	70%	Revised measure	54%
Percentage of attendees who are satisfied with the education or training interventions attended, as measured by course satisfaction surveys, is no less than:	90%	100%	99%
Percentage of stakeholders who receive Ministry of Civil Defence and Emergency Management newsletters/updates that rate their satisfaction with the quality of the publications at 4 or above on a scale of 1 to 5, as measured by the stakeholder survey, is no less than:	80%	Revised measure	69%
Percentage of stakeholders that rank their satisfaction with the quality of guidelines, codes and technical standards developed by the Ministry of Civil Defence and Emergency Management at 4 or above on a scale of 1 to 5, as measured by stakeholder surveys, is no less than:	80%	Revised measure	66.7%
Number of Civil Defence and Emergency Management readiness and response exercises participated in and/or evaluated	8	8	3
Number of newsletters/updates provided to the Civil Defence and Emergency Management sector	16	17	15
Number of guidelines, codes, technical standards or other Civil Defence and Emergency Management sector information publications delivered or sponsored	1–3	2	1
Number of education or training interventions in consultation with the emergency management sector and other relevant organisations delivered or sponsored	6	7	7

Responding to the Canterbury earthquakes required the prolonged activation of the National Crisis Management Centre, diverting staff away from business as usual activities. This placed a significant demand on staff and resources that impacted on planned activities for national emergency readiness, response and recovery services. The rating of satisfaction required for Civil Defence and Emergency Management services has been increased from ‘3 or above’ to ‘4 or above’ on a scale of 1 to 5 in order to better reflect the intended and desired level of performance. The threshold standard was not amended. High standards can stimulate improved performance over time.

Community Information

Performance Information
	Standard	2009/10	2010/11
For at least three of the four quarters in the financial year, television advertising reaches at least 70 percent of the targeted audience demographic and radio advertising reaches at least 45 percent of the targeted audience demographic	Achieved	New measure	Not achieved
Percentage of schools surveyed that employ the ‘What’s the Plan, Stan’ school programme	80%	New measure	Not achieved
Percentage of schools surveyed that rank their satisfaction with the quality of the ‘What’s the Plan, Stan’ school programme resources at 4 or above on a scale of 1 to 5 is no less than:	80%	New measure	Not achieved

A Civil Defence and Emergency Management advertising campaign was halted and funds were diverted to the development of advertising messages that incorporate the lessons learnt from the Canterbury earthquakes. A planned survey to assess the ‘What’s the Plan, Stan’ material has also been delayed until the 2011/12 financial year.

Output Appropriation: Policy Advice – Emergency Management

This appropriation is limited to the provision of policy advice on matters relating to civil defence and emergency management and drafting ministerial correspondence and questions.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
860	Revenue Crown	950	973	879
23	Revenue Third Parties	20	20	19
883	Total Revenue	970	993	898
846	Expenses	970	993	774
37	Net Surplus/(Deficit)	–	–	124

The increase in the budget between the Main Estimates and the Supplementary Estimates of $23,000 was due to a net increase in attributable one-off shared services costs ($15,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($8,000).

Actual expenditure was 22 percent lower than the Supplementary Estimates, primarily reflecting lower personnel costs due to vacancies held during the Department’s restructure following the integration with the National Library and Archives New Zealand, together with efficiency gains resulting from the restructure of policy resources within the Department.

Emergency Management Policy Advice

Performance Information
	Standard	2009/10	2010/11
Percentage of policy advice that is delivered in accordance with agreed policy quality criteria	100%	100%	100%
The Minister’s rating of his/her level of satisfaction with the quality of policy advice	Satisfied or better	Very good	Very good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and answers to parliamentary questions	20–40	173	133

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	100%	100%

The volume of ministerial correspondence received under the Emergency Management portfolio was higher than estimated due to the significant events that happened during the year, including the Canterbury earthquakes.

Vote Internal Affairs

Output Appropriation: Anti-Money Laundering and Countering Financing of Terrorism

This appropriation is limited to supervision functions carried out in respect of reporting entities for which the Department of Internal Affairs is the relevant supervisor under the Anti-Money Laundering and Countering Financing of Terrorism Act.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
967	Revenue Crown	1,535	1,459	1,459
2	Revenue Third Parties	–	–	10
969	Total Revenue	1,535	1,459	1,469
353	Expenses	1,535	1,459	969
616	Net Surplus/(Deficit)	–	–	500

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $76,000 was due to net savings relating to the establishment of the Anti-Money Laundering and Countering Financing of Terrorism unit and a transfer of funding to other output expenses within Vote Internal Affairs and to Vote Local Government and Vote Ministerial Services for net increases in attributable shared services costs ($578,000) and a net decrease in attributable one-off shared services costs ($7,000), partially offset by an expense transfer from 2009/10 to 2010/11 to meet the costs of establishing the Anti-Money Laundering and Countering Financing of Terrorism unit ($500,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($9,000).

Actual expenditure was 34 percent lower than the Supplementary Estimates due to delays in the establishment of the Anti-Money Laundering and Countering the Financing of Terrorism as a result of change in the assumed timing of the passage of respective regulations. An in principle expense transfer from 2010/11 to 2011/12 of up to a maximum of $0.300 million was approved.

Anti-Money Laundering and Countering Financing of Terrorism

Performance Information

Activity for the 2010/11 financial year has consisted of developing and setting up the Anti-Money Laundering and Countering Financing of Terrorism function. The supervisory outputs will not commence until a date yet to be set by Order in Council (October 2011 at the earliest). Performance measures will be developed in the lead-up to full implementation.

Output Appropriation: Contestable Services

This appropriation is limited to the provision of translation and other language services to government agencies, non-government organisations and individuals, and support services to government agencies.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	–	–
833	Revenue Third Parties	908	958	962
833	Total Revenue	908	958	962
818	Expenses	908	958	957
15	Net Surplus/(Deficit)	–	–	5

The increase in the budget between the Main Estimates and the Supplementary Estimates of $50,000 was due to additional demand for translation services.

Translation Services

Performance Information
	Standard	2009/10	2010/11
Percentage of respondents to a customer survey who rate their satisfaction with the quality of translation services at 3 or above on a scale of 1 to 5 is no less than:	99%	100%	98.6%
Percentage of translations meeting timeframes agreed with customers is no less than:	99%	99%	99.2%

Output Appropriation: Government Technology Services

This appropriation is limited to the development, deployment and operation of technology services across the State sector.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
11,335	Revenue Crown	11,252	6,328	6,328
1,265	Revenue Third Parties	335	3,270	1,492
12,600	Total Revenue	11,587	9,598	7,820
11,511	Expenses	11,587	9,598	8,536
1,089	Net Surplus/(Deficit)	–	–	(716)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $1.989 million was due to a transfer of functions relating to the Identity Management Web Infrastructure to the output expense Identity Services ($6.000 million), a net decrease in attributable one-off shared services costs ($265,000), an expense transfer from 2010/11 to 2011/12 for the Government Infrastructure as a Service initiative ($200,000), partially offset by an increase in funding for the operational costs associated with the Government Infrastructure as a Service initiative ($2.000 million), an increase in demand for information technology services by other agencies ($1.135 million), an expense transfer from 2009/10 to 2010/11 to continue work on the development of all-of-government common information and communications technologies ($1.003 million), an increase in funding due to the transfer of functions of the Government Chief Information Officer from the State Services Commission to the Department, including the stewardship of the New Zealand Interoperability Framework ($251,000) and an increase in funding for the transfer of responsibility for the jobs.govt.nz website from the State Services Commission ($87,000).

Actual expenditure was 11 percent lower than the Supplementary Estimates due to slower progress than anticipated on the establishment of the Government Infrastructure as a Service initiative and a number of projects to build common information and communications technology capability as a result of the reallocation of technical resources to Canterbury earthquake related activities, for example work to support or develop websites and social media across other government agencies. An in-principle expense transfer from 2010/11 to 2011/12 of up to a maximum of $0.400 million was approved for the development of common information and communication technology capability.

Government Technology Services

Performance Information
	Standard	2009/10	2010/11
Percentage increase in the number of connections to shared network service (one.govt) is at least:	30%	New measure	136%
Percentage increase in the number of visits to newzealand.govt.nz is at least:	10%	New measure	1%
Percentage increase in the number of agency datasets accessed from data.govt.nz is at least:	30%	New measure	49%
Number of web advisory engagements delivered to other agencies	10	New measure	10
Percentage increase in the number of visits to the public sector intranet is at least:	10%	New measure	5.9%
Percentage of public sector websites that comply with web standards	25%	New measure	Not measured

The percentage of connections to the shared network service (one.govt) has significantly exceeded expectations. We have had a successful second year of operation, growing the syndicate to 27 agencies and delivering annual savings in excess of $1.5 million per annum. This growth is expected to continue with the recent addition of new services to the service catalogue and more planned in out-years.

As search engine optimisation has improved the .government web domain, meaning users are more likely to go directly to agency websites as opposed to finding them via newzealand.govt.nz. This is a positive development, showing that agencies are improving their web delivery and consequently we are seeing a reduction in visits to newzealand.govt.nz. Options for enhancing newzealand.govt.nz will be considered as part of the implementation of our Rethink Online Strategy. This is in addition to reviewing the lower than expected percentage increase in visits to the public sector intranet and the lower than expected percentage of public sector websites that comply with web standards.

Output Appropriation: Identity Services

This appropriation is limited to the provision of effective management of New Zealand’s records of identity including: issuing New Zealand passports; processing citizenship applications; registering births, deaths, marriages and civil unions; developing authorised information-matching programmes with specified government agencies; providing data or data verification to government agencies, to enhance border processes and facilitate travel; and working across government to develop systems and processes for the verification and authentication of identity and to facilitate good practice based on the Evidence of Identity Standard.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
16,986	Revenue Crown	8,937	15,737	15,738
79,801	Revenue Third Parties	96,175	94,617	99,731
96,787	Total Revenue	105,112	110,354	115,469
96,484	Expenses	104,841	113,246	108,437
303	Net Surplus/(Deficit)	271	(2,892)	7,032

The increase in the budget between the Main Estimates and the Supplementary Estimates of $8.405 million was due to a transfer of functions relating to the Identity Management Web Infrastructure from the output expense Government Technology Services ($6.000 million), a net increase in attributable one-off shared services costs ($2.746 million), an expense transfer from 2009/10 to 2010/11 to investigate the possibility of a partnership arrangement for the delivery of igovt logon and Identity Verification Services and the applicability of private sector use of the services ($800,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($467,000), partially offset by a decrease in demand for identity products ($1.500 million), a decrease in funding for State Sector Retirement Savings Scheme costs ($66,000) and a decrease in funding for KiwiSaver costs ($42,000).

Citizenship

Activity Information
	Standard	2009/10	2010/11
Number of applications for grant of citizenship to foreign nationals recommended to the Minister	21,000–25,000	15,623	16,964
Number of registrations of citizenship by descent for New Zealanders born abroad	7,000–9,000	8,552	8,814
Number of certificates of citizenship status issued	2,500–4,000	4,028	4,557

Performance Information
	Standard	2009/10	2010/11
Percentage of citizenship documents issued without error is no less than:	99%	99.7%	99.7%
Percentage of customers that are pleased with the citizenship service received is at least:	85%	New measure	93%
Percentage of applications for grant of citizenship recommended to the Minister within four months of receipt of a correctly completed application is no less than:	80%	91.0%	97.2%
Percentage of applications for registration of citizenship, not involving adoption, processed within 20 working days of receiving a correctly completed application is no less than:	95%	99.1%	99.0%
Percentage of certificates of citizenship status issued within 15 working days of receipt of a correctly completed application is no less than:	95%	Revised measure	99.8%

The lower than forecast number of people who applied for the grant of citizenship was primarily due to the 2005 amendments to the Citizenship Act 1977, which came into force on 21 April 2005. The amendment changes the residence requirement for applicants from three to five years, subsequently increasing the time required before applicants are eligible for citizenship. This demand is forecast to return to expected levels over the next three years.

Passports

Activity Information
	Standard	2009/10	2010/11
Number of passports issued in standard service	437,000–531,000	396,048	512,017
Number of passports issued in urgent service	45,000–65,000	36,841	45,073
Number of other travel documents issued	1,000–1,400	1,255	1,469

Performance Information
	Standard	2009/10	2010/11
Percentage of passports, certificates and other identity documents issued without error is no less than:	99%	99.9%	99.9%
Percentage of customers that are pleased with the passport service received is at least:	85%	New measure	88%
Percentage of passports issued within 10 working days for standard passports, and three working days for urgent passports, on receipt of a correctly completed application is no less than:	99%	99.4%	99.7%

Births, Deaths, Marriages and Civil Unions

Activity Information
	Standard	2009/10	2010/11
Number of birth registrations	58,000–64,000	65,387	63,910
Number of death registrations	27,000–31,000	29,002	29,528
Number of marriage and civil union registrations	22,000–26,000	23,720	23,074
Number of birth, death, marriage and civil union certificates issued	200,000–230,000	246,702	263,360
Number of printouts issued	30,000–40,000	42,053	35,576

Performance Information
	Standard	2009/10	2010/11
Percentage of birth, death, marriage and civil union information registered without error is no less than:	99%	99.6%	99.7%
Percentage of customers that are pleased with the birth, death, marriage and civil union service received is at least:	85%	New measure	91%
Percentage of birth, death, marriage and civil union certificates issued without error is no less than:	99%	99.7%	99.7%
Percentage of deaths registered within three working days of receipt of a correctly completed notification is no less than:	98%	100%	99.8%
Percentage of births, marriages and civil unions registered within four working days of receipt of a correctly completed notification or application is no less than:	98%	100%	99.9%
Percentage of certificates from fully computerised registrations issued within one working day of receipt of a correctly completed application is no less than:	99%	99.9%	99.8%
Percentage of certificates from partially computerised registrations issued within eight working days of receipt of a correctly completed application is no less than:	98%	100%	99.9%
Percentage of birth, death, marriage and civil union printouts issued within eight working days of a correctly completed application is no less than:	97%	100%	99.9%

Identity and Authentication Services

Activity Information
	Standard	2009/10	2010/11
Number of logons issued for igovt logon service	100,000–200,000	New measure	239,330
Number of agencies connecting to igovt logon service	15–25	New measure	12

Initial delays integrating agencies with igovt have now been overcome, and the number of logons issued has exceeded the estimated standard. The number of agencies connecting to the igovt logon service is below the estimated standard because of recent public sector mergers as a result of machinery of government changes.

Multi-class Output Appropriation: Policy and Advisory Services

Both Output Appropriations under this Multi-class Appropriation contribute to better public services and maintaining trust in government:

Information and Advisory Services
Policy Advice – Internal Affairs.

Output Appropriation: Information and Advisory Services

This appropriation is limited to publishing the New Zealand Gazette; authenticating official documents; supporting commissions of inquiry and similar bodies; and coordinating the congratulatory message service.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
2,179	Revenue Crown	1,677	4,184	4,185
1,573	Revenue Third Parties	1,343	1,401	1,530
3,752	Total Revenue	3,020	5,585	5,715
2,816	Expenses	3,018	5,585	4,450
936	Net Surplus/(Deficit)	2	–	1,265

The increase in the budget between the Main Estimates and the Supplementary Estimates of $2.567 million was due to an increase in funding for the Royal Commission of Inquiry on the Pike River Coal Mine Tragedy ($1.898 million), an increase in funding for the Royal Commission of Inquiry into the Canterbury earthquakes ($489,000), an increase in funding for the establishment and initial administration costs of the Christchurch Earthquake Appeal Trust ($400,000), an increase in the provision of financial services to the Ministry of Pacific Island Affairs to October 2010 ($41,000), an expense transfer from 2009/10 to 2010/11 for the Forum for Complainants of Police Misconduct ($20,000), an increase in demand for Authentication services ($17,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($7,000), partially offset by net savings relating to the Forum for Complainants of Police Misconduct and the Confidential Listening and Assistance Service and a transfer of funding to Votes Emergency Management and Ministerial Services for net increases in attributable one-off shared services costs ($250,000) and a net decrease in attributable one-off shared services costs ($55,000).

Actual expenditure was 20 percent lower than the Supplementary Estimates, primarily reflecting the deferral of expenditure for the Royal Commission of Inquiry into the Pike River Mine Tragedy and the Royal Commission of Inquiry on the Canterbury Earthquake, as result of change in the assumed timing of the Commissions’ work programmes. In-principle expense transfers from 2010/11 to 2011/12 were approved for the under-expenditure for both Commissions of Inquiry.

New Zealand Gazette

Performance Information
	Standard	2009/10	2010/11
Percentage of complaints where published text is inconsistent with text supplied by client is no more than:	1%	New measure	0.01%

Authentications Unit and Congratulatory Message Service

Activity Information
	Standard	2009/10	2010/11
Number of requests for congratulatory messages	1,100–1,200	New measure	1,226
Number of documents received for authentication	15,000–17,000	New measure	18,723

Performance Information
	Standard	2009/10	2010/11
Percentage of Authentications delivered to customers within agreed timeframes is no less than:	98%	99.9%	99.9%
Percentage of congratulatory messages delivered to customers within agreed timeframes is no less than:	98%	100%	100%
Percentage of Authentication confirmations returned by the customer as inaccurate is, on average, no more than:	1%	New measure	0.01%
Percentage of congratulatory messages returned by the customer as inaccurate is no more than:	1%	New measure	0%

Commissions of Inquiry and Similar Bodies

Performance Information
	Standard	2009/10	2010/11
Commissioners’ rating of the timeliness of services provided on a scale of 1 to 5 is:	3 or above	3	3
Commissioners’ rating of the quality of services provided on a scale of 1 to 5 is:	3 or above	3	3

Output Appropriation: Policy Advice – Internal Affairs

This appropriation is limited to the provision of policy advice on matters relating to: gaming, censorship, fire, identity, public inquiries, daylight saving and the Significant Community Based Projects Fund; the performance of and appointments to Crown entities; appointments to statutory bodies; and drafting ministerial correspondence and questions.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
4,520	Revenue Crown	3,992	3,674	3,674
65	Revenue Third Parties	154	154	69
4,585	Total Revenue	4,146	3,828	3,743
4,021	Expenses	4,145	3,828	3,453
564	Net Surplus/(Deficit)	1	–	290

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $317,000 was due to net savings relating to vacancies and a transfer of funding to Votes Ministerial Services and Community and Voluntary Sector for net increases in attributable shared services costs ($300,000) and a net decrease in attributable one-off shared services costs ($50,000), partially offset by a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($33,000).

Actual expenditure was 10 percent lower than the Supplementary Estimates, primarily reflecting lower personnel costs due to vacancies held during the Department’s restructure following the integration with the National Library and Archives New Zealand, together with efficiency gains resulting from the restructure of policy resources within the Department.

Internal Affairs Policy Advice

Performance Information
	Standard	2009/10	2010/11
Percentage of policy advice that is delivered in accordance with agreed policy quality criteria	100%	100%	100%
The Minister’s rating of his/her level of satisfaction with the quality of policy advice	Satisfied or better	Good – very good	Very good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries, and answers to parliamentary questions	600–700	716	613

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	99.9%	99.5%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	99.3%	99.3%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	92.9%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	96.6%	100%

Output Appropriation: Regulatory Services

This appropriation is limited to operational policy advice and services to regulate gambling activity, objectionable material, unsolicited electronic messages and anti-money laundering and countering financing of terrorism.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
3,639	Revenue Crown	3,639	4,260	4,260
22,808	Revenue Third Parties	23,732	22,732	21,918
26,447	Total Revenue	27,371	26,992	26,178
24,910	Expenses	25,687	26,509	25,313
1,537	Net Surplus/(Deficit)	1,684	483	865

The increase in the budget between the Main Estimates and the Supplementary Estimates of $822,000 was due to a net increase in attributable one-off shared services costs ($406,000), a transfer of funding from Vote Courts for the establishment of a Complaints, Investigations and Prosecutions unit due to the enactment of the Private Security Personnel and Private Investigators Act 2010 ($250,000), an increase in funding for implementing the Private Security Personnel and Private Investigators Act 2010 ($214,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($132,000), partially offset by a decrease in the level of gambling activities ($180,000).

Regulatory Services – Gambling

Activity Information
	Standard	2009/10	2010/11
Number of club and non-club licence renewal applications processed	350–400	440	324
Number of other class 3 and 4 licence applications and Certificates of Approval processed	5,500–6,000	4,292	4,734
Number of clubs and non-clubs audited	17–40	70	4
Number of venue inspections	200–300	292	319

Performance Information
	Standard	2009/10	2010/11
Percentage of audits of club gaming machine societies completed within two months is no less than:	80%	94.6%	0%
Percentage of audits of non-club gaming machine societies completed within three months is no less than:	80%	64.3%	0%
Percentage of gambling prosecution cases dismissed where prima facie case is not established is no more than:	5%	0%	0%
Percentage of respondents to a survey of gambling sector organisations and operators who rate their satisfaction with how information services provided by the Department support their ability to comply with relevant laws, conditions and rules at 3 or above on a scale of 1 to 5 is no less than:	85%	94%	96%

The number of club and non-club licence renewal applications was slightly lower than forecast, primarily due to a number of renewals being withheld while compliance action was resolved as well as a decline in the number of clubs. The number of other class 3 and 4 licence applications and Certificates of Approval processed was slightly lower than forecast. This measure is demand driven and applications are based on the sector making applications due to changes in their business and can vary widely from year to year.

The number of non-clubs audited was lower than expected due to various issues including the length of time taken for the resolution of significant compliance issues. Staff were also diverted to other compliance priorities, such as investigations and projects, directly related to achieving best gambling outcomes. The primary tool used for club compliance was that of a club inspection and where circumstances indicated, for example systematic non-compliance, club audits were conducted.

Gambling Commission

Performance Information
	Standard	2009/10	2010/11
The Gambling Commission’s satisfaction with the services provided by the secretariat is 4 or above on a scale of 1 to 5	4 or above	Revised measure	5

Regulatory Services – Censorship

Activity Information
	Standard	2009/10	2010/11
Number of inspections of publications/videos/films/electronic sites undertaken	1,500	1,980	1,615
Number of censorship complaints and proactive investigations of publications/videos/films and on the Internet responded to	600	902	761
Number of censorship prosecutions undertaken	20–40	39	22

Performance Information
	Standard	2009/10	2010/11
Percentage of non-compliant practices identified during inspection processes or as a result of complaints are dealt with during the inspection or within three months, and the balance dealt with within 12 months	75% within 3 months	86%	83%
	25% within 12 months	14%	17%
Percentage of censorship prosecution cases dismissed where prima facie case is not established is no more than:	5%	0%	0%
Percentage of respondents to a survey who rate their satisfaction with the quality of the educational talk at 3 or above on a scale of 1 to 5 is no less than:	80%	New measure	100%
Percentage of advice and information provided within five working days of the request is no less than:	90%	New measure	99%

Regulatory Services – Unsolicited Electronic Messages

Activity Information
	Standard	2009/10	2010/11
Number of New Zealand-linked complaints (including complaints about electronic messages containing unsolicited sexual content) responded to	600–700	827	1,409
Number of public enquiries responded to	600–1,200	2,129	2,398
Percentage of public enquiries responded to within 10 working days is no less than:	70%	New measure	100%
Number of civil liability proceedings undertaken	As required	5	143

Performance Information
	Standard	2009/10	2010/11
Percentage of New Zealand-linked complaints which are dealt with within three months of receipt and the balance dealt with within 12 months is no less than:	75% within 3 months	77%	75%
	25% within 12 months	23%	25%

A dedicated media campaign relating to scams resulted in a larger than estimated volume of complaints, enquiries and civil liability proceedings. All enquiries were responded to within target timeframes.

Output Appropriation: Services for Ethnic Affairs

This appropriation is limited to the provision of policy advice on ethnic affairs and provision of advisory and information services to ethnic communities; drafting ministerial correspondence and questions; management of the contract for the telephone interpreting service (Language Line); and provision of information and training to ethnic communities and agencies using Language Line.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
4,718	Revenue Crown	4,726	5,037	5,037
949	Revenue Third Parties	1,255	1,045	737
5,667	Total Revenue	5,981	6,082	5,774
5,651	Expenses	5,982	6,082	5,671
16	Net Surplus/(Deficit)	(1)	–	103

The increase in the budget between the Main Estimates and the Supplementary Estimates of $100,000 was due to a net increase in attributable one-off shared services costs ($242,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($68,000), partially offset by a decrease in demand for Language Line services ($210,000).

Actual expenditure was seven percent lower than the Supplementary Estimates, primarily reflecting reduced demand for Language Line services.

Ethnic Affairs Policy Advice

Performance Information
	Standard	2009/10	2010/11
Percentage of policy advice that is delivered in accordance with agreed policy quality criteria	100%	100%	100%
The Minister’s rating of his/her level of satisfaction with the quality of policy advice	Satisfied or better	Good	Very good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries and answers to parliamentary questions	40	29	94

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	100%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	100%	100%

Advisory and Information Services To Ethnic Communities

Activity Information
	Standard	2009/10	2010/11
Number of requests from communities, local and central government, and NGOs for information or advice responded to	8,500–9,000	New measure	11,920
Number of interpreting calls provided through Language Line	50,000–52,000	New measure	32,308

Performance Information
	Standard	2009/10	2010/11
Percentage of respondents to a customer survey who rate the quality of advisory services as satisfactory or better	85%	New measure	96%
Percentage of respondents to a customer survey who rate the effectiveness of advisory services as satisfactory or better	85%	New Measure	96%
Percentage of respondents to a customer survey who are satisfied that the advice received helped them achieve their purpose	85%	New measure	100%
Percentage of respondents to a customer survey who are satisfied the advice and support received enable ethnic community groups to help themselves and participate in their community	85%	New measure	100%
Number of central government policy staff trained to use the Ethnic Perspectives in Policy Framework as part of their policy development process	40	New measure	0
Number of people who attended training sessions on the Intercultural Awareness and Communication programme	400–450	New measure	268
Number of forums and workshops run for ethnic communities	40	New measure	58
Number of agencies providing telephone interpreting services through Language Line	85	New measure	77

The Ethnic Perspectives in Policy Framework training was not run during 2010/11 as the Framework underwent review and redevelopment. An updated format for the training will be released in the 2011/12 year.

Participation in Intercultural Awareness and Communication training was reduced due to the postponement of some training with the Auckland Council until the 2011/12 financial year.

Due to the nationwide consolidation of Primary Health Organisations, the number of agencies provided with Language Line services has reduced. However, the overall reach of the Language Line service has increased. Following the Canterbury earthquake in February 2011, Language Line is being offered through the Wellington office to all organisations that have been affected in the region.

Vote Local Government

Output Appropriation: Implementation of Auckland Governance Reforms

This appropriation is limited to the implementation of the government’s decisions on the recommendations of the Royal Commission on Auckland Governance.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	–	–
464	Revenue Third Parties	183	210	168
464	Total Revenue	183	210	168
379	Expenses	183	210	158
85	Net Surplus/(Deficit)	–	–	10

The increase in the budget between the Main Estimates and the Supplementary Estimates of $27,000 was due to an increase in demand for services delivered by the Department of Internal Affairs to the Auckland Transition Agency.

Actual expenditure was 24 percent lower than the Supplementary Estimates primarily reflecting lower demand than anticipated for financial and IT services from the Auckland Transition Agency.

Implementation of Auckland Governance Reforms

Performance Information
	Standard	2009/10	2010/11
Monitor progress of the Auckland Transition Agency and prepare monitoring reports on time to Responsible Ministers	All reports are prepared on time. Ministers are satisfied with the quality of reports.	New measure	Achieved
Monitoring to ensure Auckland Transition Agency is dissolved 31 October 2010 and arrangements for transferring assets and liabilities are effected in accordance with legislation	Achieved in accordance with legislation	New measure	Achieved
A project close out report will be prepared in respect of the monitoring associated with the Auckland Transition Agency by 31 December 2010	Achieved on time	New measure	Achieved
An Auckland Governance Reforms impact evaluation framework is established	Achieved by 31 December 2010	New measure	Achieved

Multi-class Output Appropriation: Services for Local Government

Both Output Appropriations under this Multi-class Appropriation contribute to the effective governance and support for New Zealand’s local government sector:

Information Support and Regulatory Services – Local Government
Policy Advice – Local Government.

Output Appropriation: Information Support and Regulatory Services – Local Government

This appropriation is limited to the provision of advisory and support services to the Local Government Commission in respect of its statutory functions, providing information to and about local government, administering the Local Government Act 2002 and other statutes, providing operational advice and support to the Minister of Local Government, administering the Local Electoral Act 2001, administering the Rates Rebate Scheme, providing regulatory and boating services for Lake Taupo, including providing the Harbourmaster and managing the Lake Taupo Landing Reserve, and governance and management of the National Dog Control Information Database.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
3,277	Revenue Crown	2,676	2,661	2,661
682	Revenue Third Parties	817	817	698
3,959	Total Revenue	3,493	3,478	3,359
4,067	Expenses	3,513	3,499	3,462
(108)	Net Surplus/(Deficit)	(20)	(21)	(103)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $14,000 was due to a net decrease in attributable one-off shared services costs.

Local Government Commission Advice and Support

Performance Information
	Standard	2009/10	2010/11
Local Government Commission’s satisfaction with the quality of advice and support services provided on a scale of 1 to 5 is:	3 or above	4	4
Percentage of Local Government Commission decisions dispatched to parties within 10 working days of decision, or to such other timetable as instructed by the Commission is:	100%	100%	No notified decisions made

Local Government Services

Activity Information
	Standard	2009/10	2010/11
Number of responses to requests for information from the public about the Rates Rebate Scheme	300–600	473	632
Number of rates rebate claims received for processing	100,000–140,000	109,695	111,598

Performance Information
	Standard	2009/10	2010/11
Percentage of requests for information from the public about the Rates Rebate Scheme responded to within 15 working days is no less than:	100%	98%	100%
Percentage of eligible claims for rates rebates processed within 20 working days is no less than:	100%	98%	100%
Percentage of system availability for the National Dog Control Information Database is no less than:	99%	99%	99%

Regulatory and Boating Services for Lake Taupo

Activity Information
	Standard	2009/10	2010/11
Number of downloaded resources from the localcouncils.govt.nz website	4,000–6,000	New measure	1,563

Performance Information
	Standard	2009/10	2010/11
Percentage of boating facilities and navigational safety equipment to be inspected in accordance with an annual programme to ensure compliance with health and safety standards and Maritime New Zealand (MNZ) regulations respectively will be no less than:	100%	New measure	100%
Compliance with an asset management plan for Lake Taupo will be monitored at least every six months	Achieved	New measure	Achieved
Percentage of respondents to a survey of key stakeholders who rate their satisfaction with the quality of Lake Taupo regulatory services at 3 or above on a scale of 1 to 5 is no less than:	85%	100%	100%
The Lake Taupo Navigational Safety Bylaw including provision for Infringement Fees will be approved and publicly promulgated by the Lake Taupo Harbourmaster by 1 December 2010	Achieved	New measure	Achieved

The measure of usage of the localcouncils.govt.nz website was revised for the 2010/11 year, based on resources downloaded during the 2009/10 year. However, during the year fewer new items were added to the website, and subsequently fewer resources than anticipated were downloaded.

Output Appropriation: Policy Advice – Local Government

This appropriation is limited to the provision of policy advice on, and information relating to, local government issues, including ministerial correspondence and questions.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
7,358	Revenue Crown	6,571	6,892	6,892
86	Revenue Third Parties	69	69	100
7,444	Total Revenue	6,640	6,961	6,992
7,258	Expenses	6,641	6,961	6,563
186	Net Surplus/(Deficit)	(1)	–	429

The increase in the budget between the Main Estimates and the Supplementary Estimates of $320,000 was due to a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($116,000), an expense transfer from 2009/10 to 2010/11 for the completion of Auckland Governance policy and legislation work and stakeholder management in the lead-up to the establishment of the Auckland Council ($103,000), and a net increase in attributable one-off shared services costs ($101,000).

Actual expenditure was six percent lower than the Supplementary Estimates, primarily reflecting lower personnel costs due to vacancies held during the Department’s restructure following the integration with the National Library and Archives New Zealand, together with efficiency gains resulting from the restructure of policy resources within the Department.

Local Government Policy Advice

Performance Information
	Standard	2009/10	2010/11
Percentage of policy advice that is delivered in accordance with the agreed policy quality criteria	100%	100%	100%
The Minister’s rating of his/her level of satisfaction with the quality of policy advice	Satisfied or better	Very good	Very good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries, and answers to parliamentary questions	2,200–2,700	1,877	766

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	100%	99.7%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	100%	100%

The anticipated volume of ministerial correspondence and questions as a result of high-profile local government portfolio initiatives did not eventuate. The standard has been amended for out-years to reflect actual volumes.

Vote Ministerial Services

Output Appropriation: Support Services to Ministers

This appropriation is limited to providing support services for Members of the Executive including office administration; accounting, personnel, information and communications technology; facilities management; media and other advisory services; and provision of residential accommodation services.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
26,710	Revenue Crown	26,879	26,612	26,613
448	Revenue Third Parties	382	382	382
–	Gain on Sale of Property, Plant and Equipment	–	–	9
27,158	Total Revenue	27,261	26,994	27,004
26,758	Expenses	27,260	26,994	26,475
400	Net Surplus/(Deficit)	1	–	529

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $266,000 was due to a transfer of funding to the non-departmental other expense Members of the Executive’s Internal and External Travel to reflect an increase in ministerial travel costs ($350,000) and a net decrease in attributable one-off shared services costs ($131,000), partially offset by an expense transfer from 2009/10 to 2010/11 for the exterior repaint of Premier House ($110,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($105,000).

Support Services to Ministers

Results Information
	Standard	2009/10	2010/11
The average rating by Members of the Executive responding to the annual survey of their satisfaction with the support services provided to them on a scale of 1 to 5 is no less than:	3.5 out of 5	New measure	4.25
The Minister Responsible for Ministerial Services is requested to indicate his/her satisfaction with the level of administration of support services provided to the Executive	Satisfied or better	Very good	Very good

Output Appropriation: VIP Transport

This appropriation is limited to the provision of chauffeur-driven vehicle services for Members of the Executive, the Leader of the Opposition, former Prime Ministers and their spouses, former Governors-General and their spouses, the judiciary and distinguished visitors; and self-drive vehicles for Members of the Executive.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	–	–
7,242	Revenue Third Parties	7,925	7,468	7,246
7,242	Total Revenue	7,925	7,468	7,246
7,178	Expenses	7,925	7,468	7,214
64	Net Surplus/(Deficit)	–	–	32

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $457,000 was due to a decrease in demand for VIP Transport services.

VIP Transport

Performance Information
	Standard	2009/10	2010/11
The average rating of Members of the Executive responding to the annual survey of their satisfaction with the transport services provided to them on a scale of 1 to 5 is no less than:	3 out of 5	New measure	4.5
The fuel efficiency recorded for chauffeur-driven vehicles as an annual average is no less than:	11 litres per 100km	New measure	9.5
Percentage of chauffeur-driven services provision failures is no more than:	5% of jobs booked	New measure	0.0015

Output Appropriation: Visits and Official Events Coordination

This appropriation is limited to the provision of services to manage programmes for visiting guests-of-government; receptions at international airports for the Governor-General, Members of the Executive and guests-of-government; State and ministerial functions; commemorative events; and national anniversaries.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
4,698	Revenue Crown	4,388	5,378	5,378
36	Revenue Third Parties	42	42	32
4,734	Total Revenue	4,430	5,420	5,410
4,472	Expenses	4,430	5,420	5,361
262	Net Surplus/(Deficit)	–	–	49

The increase in the budget between the Main Estimates and the Supplementary Estimates of $990,000 was due to funding for the National Memorial Service for the victims of the 22 February 2011 Canterbury earthquake and the visit of HRH Prince William ($868,000), a net increase in attributable one-off shared services costs ($115,000) and a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($7,000).

Visits and Official Events Coordination

Performance Information
	Standard	2009/10	2010/11
Percentage of visit programme content and logistics arranged to reflect visit objectives is:	100%	100%	100%
Percentage of Ministers who rate their satisfaction with the quality of arrangements for ministerial and State functions at 3 or above on a scale of 1 to 5 is no less than: (Only Ministers sponsoring ministerial and State functions are surveyed)	90%	100%	100%
Percentage of Members of the Executive who rate their satisfaction with the coordination and management of official events at 3 or above on a scale of 1 to 5 is no less than: (Only Ministers with responsibility for hosting events are surveyed)	90%	100%	100%

Vote National Archives

Output Appropriation: National Archival Services

This appropriation is limited to the assessment, collection, storage, preservation and provision of access to public archives. This also includes policy advice and conducting programmes aimed at improving government recordkeeping.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	9,205	9,205
–	Revenue Third Parties	–	469	323
–	Total Revenue	–	9,674	9,528
–	Expenses	–	9,680	9,442
–	Net Surplus/(Deficit)	–	(6)	86

The increase in this appropriation reflects the integration of Archives New Zealand into the Department of Internal Affairs with effect from 1 February 2011.

Full and Accurate Records are Kept by Public Sector Agencies

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Number of public offices that have transferred records to Archives New Zealand	25	28	20	29
Number of recordkeeping advice queries responded to by the Government Recordkeeping Group	900	1,021	274	607
Over a five-year period commencing 1 July 2010 conduct 200 audits (in accordance with Archives New Zealand auditing standards and procedures) of public offices’ recordkeeping to ensure good information management across government that supports accountability and good business practice	40 audits of public offices	New measure	32	38

The number of recordkeeping advice queries received has reduced in the last year. This is potentially due to a reduction in specific queries made due to the increasing availability of recordkeeping guidelines, standards and factsheets online.

Two public offices requested to have their audits re-scheduled to 2011/12 and this was approved by the Chief Archivist.

Public Archives are Preserved and Well Managed

Performance Information
	Performance Standard	2009/10 Actual	1 Feb – 30 June 2011	2010/11 Actual
Quantity of archives held in storage (metres)	97,500	96,215	957	97,922
Number of attendees at Government Recordkeeping Forums	800	805	406	730
Number of approved items added to Archives New Zealand’s online index to the archives (Archway)	400,000	313,422	325,003	454,922
An increasing proportion of contextual documentation, which describes archived records, will be assessed as meeting quality standards	50%	42%	46%	48%
Number of pages of records digitised	200,000	196,673	235,164	351,831

One government recordkeeping forum to be held in Christchurch was cancelled due to the Canterbury earthquakes.

Public Archives are Accessible and Used

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Implement the capability to measure the number of times a digital item is viewed online	30 June 2011	New measure	N/A	No
Number of customers served in Archives New Zealand’s reading rooms	16,500	16,294	5,348	14,263
Number of records provided in Archives New Zealand’s reading rooms	55,000	61,600	20,303	51,815
Number of remote written access request services provided	14,000	15,978	6,036	14,375
Number of people who use Archives New Zealand’s online index to the archives (Archway)	100,000	145,254	58,031	142,325
Number of searches conducted on Archives New Zealand’s online index to the archives (Archway)	700,000	833,568	389,217	905,290

The Department has deferred the implementation of the capability to measure access to digital items to coincide with development of the Government Digital Archive. This is a more efficient and cost-effective option than adding the capability to the Interim Digital Archive, which is scheduled to be replaced in the first half of 2011/12.

The Christchurch reading room has been largely closed since the Canterbury earthquake on 22 February. Subsequently, the number of reading room visitors and the number of archives issued to researchers have reduced.

The Archiving Community is Coordinated and Well Led

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Number of contributor institutions to The Community Archive	320	355	0	359
Number of Community Archives quarterly newsletters produced	4	5	3	4
Number of Community Archives training courses delivered	5	7	4	5
Average number of people attending each Community Archives training course	20	13	15	17

The performance measure for the average number of attendees at Community Archives training courses was revised upwards from 15 to 20 for 2010/11. However, some courses were not suitable for larger groups of attendees and so numbers were restricted, meaning that the average was not reached.

Policy Advice

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Percentage of policy papers that the Minister is satisfied with in regard to the following characteristics: Purpose, Logic, Accuracy, Options, Consultation, Practicality, Timeliness, Presentation	95%	99%	100%	100%
Percentage of questions and other requests completed within statutory and other agreed timeframes	95%	99%	100%	100%
Support is provided to the Archives Council that meets the satisfaction of the Chair of the Council	The Chair is satisfied with the support provided	100%	n/a	70%

The Minister has accepted all briefings. All parliamentary questions, Official Information Act requests and other time-bound documents have been delivered within specific timeframes.

Vote National Library

Multi-class Output Appropriation: National Library Services

The four Output Appropriations under this Multi-class Appropriation align the outcome and service delivery of multiple outputs under a single appropriation.

Access to Information
Collection and Preserving Information
Library and Information Services to Schools
Policy Advice and Statutory Servicing.

Output Appropriation: Access to Information

This appropriation is limited to the provision of services which assist access to library collections and other information, including cataloguing and describing, the provision of tools and finding aids, providing access to the collections, and the purchase of information; and administration of the Public Lending Right for New Zealand Authors scheme.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	9,273	9,273
–	Revenue Third Parties	–	3,075	2,387
–	Total Revenue	–	12,348	11,660
–	Expenses	–	13,502	9,664
–	Net Surplus/(Deficit)	–	(1,154)	1,996

The increase in this appropriation reflects the integration of the National Library of New Zealand into the Department of Internal Affairs with effect from 1 February 2011.

Actual expenditure was 28 percent lower than the Supplementary Estimates, primarily reflecting delays in a number of projects, including Building a National Library for the 21st Century, Aotearoa People’s Network Kaharoa, and Digitisation of the Appendices to the Journals of the House of Representatives, for which in-principle expense transfers from 2010/11 to 2011/12, of up to a maximum of $4.500 million (a combined total with all other output expenses within the Vote), $0.700 million and $0.073 million were approved respectively. The under-expenditure is also attributable to a favourable exchange rate that resulted in a lower level of expenditure for Electronic Procurement in Collaboration and a lower level of activities than anticipated for Digital New Zealand Shared Research Repository.

Maintaining and Building Databases and Access Tools

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
The number of descriptive records added to the TAPUHI database of unpublished heritage collection items making them searchable online will be at least:	252,000	New measure	48,748	94,657
The number of items digitised and made available online will be at least:	585,000	605,190	351,590	756,052
Percentage of catalogue records created for newly published material added to the heritage and general collections and items accessible within 15 working days	90%	88%	91%	91%

The annual target for adding records to TAPUHI was based on the implementation of an optimal workflow for the Pictures Online project, which was not possible due to the temporary relocation of the National Library.

The target for the number of items digitised was exceeded as the number of items made available was increased by digitised materials from third-party sources (Papers Past and the Appendices to the Journals of the House of Representatives).

Providing Access to the Collections

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Deliver on the agreed service models for Services for Researchers and Visitor Experience	Achieved/not achieved	New measure	Achieved	Achieved
The availability of National Library of New Zealand websites will be a minimum of:	95%	97%	n/a	99%

Advice and Support for New Zealand Libraries and Information Organisations

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Percentage of document supply service requests (non-school) completed within two working days will be at least:	95%	New measure	99%	99%

User Satisfaction and Access

Results Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Develop a set of surveys to measure the satisfaction of customers with the assistance and facilities provided for access to collections	Achieved	New measure	n/a	Achieved

Output Appropriation: Collecting and Preserving Information

Collecting and preserving published and unpublished items for the National Library and Alexander Turnbull Library collections.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	9,153	9,153
–	Revenue Third Parties	–	593	261
–	Total Revenue	–	9,746	9,414
–	Expenses	–	12,623	12,382
–	Net Surplus/(Deficit)	–	(2,877)	(2,968)

The increase in this appropriation reflects the integration of the National Library of New Zealand into the Department of Internal Affairs with effect from 1 February 2011.

Collecting and Preserving Information

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Percentage of accession records completed within 10 days of material arriving in the Library will be at least:	95%	New measure	n/a	98%

Preservation and Conservation Activities

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
The number of at-risk items copied to digital formats and preserved in the National Digital Heritage Archive will be at least:	1,000	New measure	591	1,332
Programme manage the building construction to fully address the scope of works as agreed by Cabinet, to schedule and within budget	Achieved	New measure	n/a	Achieved

Output Appropriation: Library and Information Services to Schools

This appropriation is limited to the provision of library and information services and products to schools, in support of the National Curriculum.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	5,493	5,493
–	Revenue Third Parties	–	252	86
–	Total Revenue	–	5,745	5,579
–	Expenses	–	6,647	5,244
–	Net Surplus/(Deficit)	–	(902)	335

The increase in this appropriation reflects the integration of the National Library of New Zealand into the Department of Internal Affairs with effect from 1 February 2011.

Actual expenditure was 21 percent lower than the Supplementary Estimates, primarily reflecting delays in the Building a National Library for the 21st Century project and deferral of expenditure for Public Programme World Cup. In-principle expense transfers of up to a maximum of $4.500 million (a combined total with all other output expenses within the Vote) and $0.050 million were approved respectively.

Curriculum and Library Information Support to Schools

Performance Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Number of advisory contacts and engagements with schools	1,900	3,708	1,444	3,555
Percentage of Document Supply Service Requests for schools completed in four working days will be at least:	95%	100%	100%	100%
Percentage of requests to Curriculum Information Services completed within five working days will be at least:	85%	81%	69%	70%
User satisfaction with access advice for services for young New Zealanders in schools will be at least:	95%	86%	90%	90%

Increases in the number of advisory contacts and engagements with schools are due to the 0800 services introduced in 2010; access to advisory support via the new Services to Schools website; and heightened awareness of the Library’s services to schools arising from the new National Library Auckland centre. Performance measures have been re-scoped for future years to factor in these developments and our commitment to targeted advisory contacts.

The Canterbury earthquakes impacted on our ability to reach target for requests to Curriculum Information Services completed within five working days as services to the South Island that are usually undertaken at the Christchurch centre continue to be diverted to Palmerston North.

While user satisfaction with access advice for services for young New Zealanders in schools is below the performance standard, response rates remain relatively high with an average of 20 percent of participants.

Output Appropriation: Policy Advice and Statutory Servicing

Policy advice on the role of information in New Zealand’s cultural and economic life, including services to the Minister Responsible for the National Library, and the support of the advisory bodies established under the National Library of New Zealand (Te Puna Mātauranga o Aotearoa) Act 2003 and the Public Lending Right for New Zealand Authors Act 2008.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
–	Revenue Crown	–	372	372
–	Revenue Third Parties	–	33	4
–	Total Revenue	–	405	376
–	Expenses	–	477	374
–	Net Surplus/(Deficit)	–	(72)	2

The increase in this appropriation reflects the integration of the National Library of New Zealand into the Department of Internal Affairs with effect from 1 February 2011.

Actual expenditure was 22 percent lower than the Supplementary Estimates, primarily due to lower personnel costs resulting from the restructure of resources within the Policy unit, and delays in the Building a National Library for the 21st Century project, for which an in-principle expense transfer of up to a maximum of $4.500 million (a combined total with all other output expenses within the Vote).

Policy Advice to Government

Results Information
	Standard	2009/10	1 Feb – 30 June 2011	2010/11
Percentage of policy papers that the Minister is satisfied with in regard to the following characteristics: Purpose, Logic, Accuracy, Options, Consultation, Practicality, Timeliness, Presentation	95%	100%	100%	100%
Percentage of questions and other requests completed within statutory and other agreed timeframes	95%	100%	100%	100%
Satisfaction of the Chair of the Library and Information Advisory Committee with the quality of support	Satisfactory or above	Satisfactory	n/a	Satisfactory

Vote Racing

Output Appropriation: Policy Advice – Racing

This appropriation is limited to the provision of policy advice on matters relating to racing and sports betting and on the racing industry generally; drafting ministerial correspondence and questions; and administration of Crown funding in relation to racing.

Revenue and Output Expenses ($000)
Actual		Mains	Supps.	Actual
2009/10		2010/11
357	Revenue Crown	354	263	262
6	Revenue Third Parties	4	4	6
363	Total Revenue	358	267	268
246	Expenses	359	267	195
117	Net Surplus/(Deficit)	(1)	–	73

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $92,000 was due to net savings from efficiencies in the administration of Racing sponsorship funds and a transfer to Vote Emergency Management for net increases in attributable shared services costs ($93,000) and a net decrease in attributable one-off shared services costs ($2,000), partially offset by a net increase in costs due to the integration of new functions and consequent restructuring of the Department of Internal Affairs ($3,000).

Actual expenditure was 27 percent lower than the Supplementary Estimates, primarily due to lower personnel costs reflecting vacancies held during the Department’s restructure following the integration with the National Library and Archives New Zealand, together with efficiency gains resulting from the restructure of policy resources within the Department.

Racing Policy Advice

Results Information
	Standard	2009/10	2010/11
Policy advice that is delivered in accordance with agreed policy quality criteria	100%	100%	100%
The Minister is requested to indicate his/her level of satisfaction with the quality of policy advice	Satisfied or better	Very good	Very good

Ministerial Correspondence and Questions

Activity Information
	Standard	2009/10	2010/11
Number of replies to ministerial correspondence, Official Information Act 1982 requests and Ombudsman’s inquiries, and answers to parliamentary questions	30–50	55	48

Performance Information
	Standard	2009/10	2010/11
Percentage of first versions of replies to ministerial correspondence, Official Information Act 1982 requests, Ombudsman’s inquiries and parliamentary questions accepted by the Minister is no less than:	95%	100%	100%
Percentage of draft responses to ministerial correspondence returned to the Minister’s office for signature within 15 working days of receipt from the Minister’s office or such other deadlines as may be specifically agreed is no less than:	95%	97.4%	100%
Percentage of draft responses to Official Information Act 1982 requests and Ombudsman’s inquiries returned to the Minister’s office for signature five days prior to the statutory deadline for reply is no less than:	100%	100%	100%
Percentage of draft replies to parliamentary questions completed within the timeframes specified by the Minister is no less than:	100%	100%	100%

Footnotes

[5] Activity information relates to output volume measures that are demand driven and therefore outside the Department’s control.

[6] Performance information relates to output performance dimensions such as quality and timeliness that are within the Department’s control.

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

Part B: Statement of Service Performance

On this page

Statement of Responsibility

Independent Auditor’s Report

Opinion

Emphasis of matter – accounting for costs arising from the Canterbury earthquakes

Basis of opinion

Responsibilities of the Chief Executive

Responsibilities of the Auditor

Independence

Matters relating to the electronic presentation of the audited financial statements

Vote Community and Voluntary Sector

Multi-class Output Appropriation: Community and Voluntary Sector Services

Output Appropriation: Administration of Grants

Administration of Applications and Grants

Administration and Advisory Services to Committees

Output Appropriation: Community Advisory Services

Development Assistance to Community Groups

Output Appropriation: Policy Advice – Community

Policy Advice – Community

Ministerial Correspondence and Questions

Vote Emergency Management

Multi-class Output Appropriation: Emergency Management Services

Output Appropriation: Management of National Emergency Readiness, Response and Recovery

Management of National Emergency Readiness, Response and Recovery

Output Appropriation: Support Services, Information and Education

Emergency Sector Support and Development

Community Information

Output Appropriation: Policy Advice – Emergency Management

Emergency Management Policy Advice

Ministerial Correspondence and Questions

Vote Internal Affairs

Output Appropriation: Anti-Money Laundering and Countering Financing of Terrorism

Anti-Money Laundering and Countering Financing of Terrorism

Performance Information

Output Appropriation: Contestable Services

Translation Services

Output Appropriation: Government Technology Services

Government Technology Services

Output Appropriation: Identity Services

Citizenship

Passports

Births, Deaths, Marriages and Civil Unions

Identity and Authentication Services

Multi-class Output Appropriation: Policy and Advisory Services

Output Appropriation: Information and Advisory Services

New Zealand Gazette

Authentications Unit and Congratulatory Message Service

Commissions of Inquiry and Similar Bodies

Output Appropriation: Policy Advice – Internal Affairs

Internal Affairs Policy Advice

Ministerial Correspondence and Questions

Output Appropriation: Regulatory Services

Regulatory Services – Gambling

Gambling Commission

Regulatory Services – Censorship

Regulatory Services – Unsolicited Electronic Messages

Output Appropriation: Services for Ethnic Affairs

Ethnic Affairs Policy Advice

Ministerial Correspondence and Questions

Advisory and Information Services To Ethnic Communities

Vote Local Government

Output Appropriation: Implementation of Auckland Governance Reforms

Implementation of Auckland Governance Reforms

Multi-class Output Appropriation: Services for Local Government

Output Appropriation: Information Support and Regulatory Services – Local Government

Local Government Commission Advice and Support

Local Government Services

Regulatory and Boating Services for Lake Taupo

Output Appropriation: Policy Advice – Local Government

Local Government Policy Advice

Ministerial Correspondence and Questions

Vote Ministerial Services

Output Appropriation: Support Services to Ministers

Support Services to Ministers

Output Appropriation: VIP Transport

VIP Transport