Weathertight Homes Resolution Service - latest figures
23/12/2004
The Weathertight Homes Resolution Service (WHRS) has 2,012 active claims, WHRS National Manager, Dr Lisa Ferguson, said today. The WHRS was set up to help resolve disputes over “leaky homes”.
Assessments to determine eligibility for the Service and the extent of property damage are provided at no cost to homeowners. To date 1,634 assessment reports have been sent to homeowners. If claims are eligible homeowners can choose to use the WHRS’s voluntary mediation process, opt for compulsory adjudication, or decide to take no further action. Homeowners are required to pay $200 towards the cost of mediation and $400 towards the cost of adjudication.
The WHRS has completed 236 resolutions: 159 using mediation, 12 through adjudication and 65 resolved by other means. The mediation and adjudication processes are underway for a further 433 homeowners. An additional 576 homeowners have had their cases deemed eligible by the WHRS Evaluation Panel and have yet to decide whether to proceed to mediation or adjudication.
The WHRS freephone help line 0800 116 926 operates Monday to Friday from 8.30am – 7.00pm. To date 9,386 calls have been received.
A breakdown of active claims by the region in which they occur is below.
| Territorial Authority Region | Active claims as at 23 Dec 2004 |
| Ashburton District Council | 1 |
| Auckland City Council | 861 |
| Banks Peninsula District Council | 1 |
| Buller District Council | 0 |
| Carterton District Council | 1 |
| Central Hawkes Bay District Council | 0 |
| Central Otago District Council | 4 |
| Chatham Islands Council | 0 |
| Christchurch City Council | 130 |
| Clutha District Council | 0 |
| Dunedin City Council | 4 |
| Far North District Council | 11 |
| Franklin District Council | 6 |
| Gisborne District Council | 2 |
| Gore District Council | 0 |
| Grey District Council | 1 |
| Hamilton City Council | 23 |
| Hastings District Council | 5 |
| Hauraki District Council | 2 |
| Horowhenua District Council | 1 |
| Hurunui District Council | 0 |
| Hutt City Council (Lower Hutt) | 12 |
| Invercargill City Council | 3 |
| Kaikoura District Council | 0 |
| Kaipara District Council | 1 |
| Kapiti Coast District Council | 21 |
| Kawerau District Council | 0 |
| MacKenzie District Council | 1 |
| Manawatu District Council | 1 |
| Manukau City Council | 61 |
| Marlborough District Council | 6 |
| Masterton District Council | 0 |
| Matamata-Piako District Council | 0 |
| Napier City Council | 6 |
| Nelson City Council | 6 |
| New Plymouth District Council | 9 |
| North Shore City Council | 273 |
| Opotiki District Council | 0 |
| Otorohanga District Council | 1 |
| Palmerston North City Council | 9 |
| Papakura District Council | 2 |
| Porirua City Council | 17 |
| Queenstown-Lakes District Council | 11 |
| Rangitikei District Council | 0 |
| Rodney District Council | 97 |
| Rotorua District Council | 5 |
| Ruapehu District Council | 0 |
| Selwyn District Council | 4 |
| South Taranaki District Council | 0 |
| South Waikato District Council | 0 |
| South Wairarapa District Council | 0 |
| Southland District Council | 2 |
| Stratford District Council | 0 |
| Tararua District Council | 0 |
| Tasman District Council | 7 |
| Taupo District Council | 2 |
| Tauranga City Council | 55 |
| Thames-Coromandel District Council | 7 |
| Timaru District Council | 6 |
| Upper Hutt City Council | 4 |
| Waikato District Council | 2 |
| Waimakariri District Council | 7 |
| Waimate District Council | 0 |
| Waipa District Council | 4 |
| Wairoa District Council | 0 |
| Waitakere City Council | 81 |
| Waitaki District Council | 0 |
| Waitomo District Council | 0 |
| Wanganui District Council | 6 |
| Wellington City Council | 195 |
| Western Bay of Plenty District Council | 5 |
| Westland District Council | 1 |
| Whakatane District Council | 10 |
| Whangarei District Council | 19 |
| TOTAL | 2,012 |
Media information: The next WHRS media release will be issued on Thursday 13 January 2005.
- Kate Harray
Communications Adviser
Weathertight Homes Resolution Service
Phone: 04 460 5417
