Weathertight Homes Resolution Service - latest figures

2/9/2004

The Weathertight Homes Resolution Service (WHRS) has 1,909 active claims, WHRS National Manager, Dr Lisa Ferguson, said today. The WHRS was set up to help resolve disputes over “leaky homes”.

Assessments to determine eligibility for the Service and the extent of property damage are provided at no cost to homeowners. To date 1,137 assessment reports have been sent to homeowners. If claims are eligible homeowners can choose to use the WHRS’s voluntary mediation process, opt for compulsory adjudication, or decide to take no further action. Homeowners are required to pay $200 towards the cost of mediation and $400 towards the cost of adjudication.

The WHRS has completed 164 resolutions: 115 using mediation, 11 through adjudication and 38 resolved by other means. The mediation and adjudication processes are underway for a further 320 homeowners. An additional 249 homeowners have had their cases deemed eligible by the WHRS Evaluation Panel and have yet to decide whether to proceed to mediation or adjudication.

The WHRS freephone help line 0800 116 926 operates Monday to Friday from 8.30am – 7.00pm. To date 8,026 calls have been received.

A breakdown of active claims by the region in which they occur is below.

Media information: The WHRS media release is issued each fortnight. If you would like to receive updates at other times, please call 04 460 5417.

WHRS Active Claims by Territorial Authority region in which they occur