Consultation on Fire and Emergency New Zealand Dispute Resolution Scheme

Updated 20 February - Submissions deadline extended to 24 February 2020

Fire and Emergency NZ is developing a Dispute Resolution Scheme that will replace the one that has been in place on an interim basis since we were established in 2017. The purpose of the scheme is to enable organisations, members of the public and Fire and Emergency volunteer firefighters to raise and resolve disputes relating to the delivery of Fire and Emergency NZ’s services and processes.

In April 2019 Fire and Emergency NZ consulted on some high-level design elements on the proposed Scheme. Fire and Emergency NZ is now consulting on the proposed Rules. The Rules will outline the purpose of the scheme, who can use it and why, how to apply, how the process would work, what the outcome could be, and how the Scheme will be administered.

Read the consultation document that details the proposed Rules and how to have your say (FENZ website)

Make a written submission to Fire and Emergency NZ by 5pm 24 February 2020.

The Department of Internal Affairs is responsible for the legislation in which Fire and Emergency NZ operates. This includes the Fire and Emergency New Zealand Act 2017, which requires Fire and Emergency NZ to develop a disputes resolution scheme. The Department of Internal Affairs is also responsible for monitoring Fire and Emergency NZ under the Crown entities framework. We encourage members of the public to provide feedback to Fire and Emergency NZ on its Dispute Resolution Scheme.