Measuring Agency Results (Archived)
This page has been archived
The Government announced in January 2018 that the Better Public Services programme would not continue in this form. These pages have been archived.
New Zealanders are at the heart of Result 10 and a key way to measure our progress is via the positive impact Result 10 is having on customers.
Result 10 was launched in 2012 with the vision “New Zealanders can complete their transactions with government easily in a digital environment” and the following target: “By 2017 an average of 70% of New Zealanders most common transactions with government will be completed in a digital environment.”
This target still applies to December 2017. In August 2017 the vision was refreshed: “People have easy access to Public Services, which are designed around them, when they need them” and a new target was set. “80% of the transactions for the twenty most common public services will be completed digitally by 2021.”
This page provides a quarterly update of progress toward the December 2017 target.
Quarterly Measures - for April-June 2017
Agency |
Service |
Apr-June
|
Jan-Mar 2017 |
Apr-Jun 2017 |
|---|---|---|---|---|
Department of Conservation |
Book Department of Conservation asset |
24.6% |
56.3% |
37.0% |
NZ Customs Service |
SmartGate departures and arrivals |
61.1% |
65.4% |
69.0% |
Ministry of Business Innovation & Employment(Immigration New Zealand) |
Apply for visa |
21.1% |
32.9% |
36.4% |
New Zealand Transport Agency |
Pay for Vehicle Licence |
36.7% |
37.5% |
42.0% |
New Zealand Police |
Pay for fine on time |
60.9% |
65.9% |
70.1% |
Inland Revenue
|
File an Individual Tax Return |
87.7% |
95.7% |
97.4% |
Pay Individual Tax |
84.1% |
86.4% |
87.8% |
|
Apply for an IRD Number |
26.7% |
32.0% |
44.1% |
|
Ministry of Social Development |
Apply for Financial Assistance (1) |
46.8% |
68.7% |
57.2% |
Department of Internal Affairs |
Renew adult passport (2) |
47.1% |
57.2% |
58.3% |
TOTAL AVERAGE PERCENTAGE FOR THE QUARTER |
49.7% |
59.8% |
59.9% |
|
(1) A change in reporting methodology for the transaction Apply for Financial Assistance came into effect during October-December 2013. It resulted in a decrease in the digital uptake of this transaction across all periods.
(2) The figures shown for Renew Adult Passport are estimated.
About these figures
Progress towards the target has now been measured for 20 quarters and started with a base figure of 29.9 per cent in June 2012.
The result for the April to June 2017 quarter shows that an average of 59.9 per cent of all transactions measured was completed digitally during the quarter. This is:
- 10.2 percentage points (or 20.6%) up on the comparable quarter of April to June 2016 (49.7% digital uptake). All of the ten indicator transactions showed increases on that quarter.
- 0.1 percentage points (or 0.2%) up on the previous quarter of January to March 2017 (59.8% digital uptake) with eight indicator transactions reporting an increase in digital uptake.
There are seasonal influences on some of the measures as different customer segments have different transactional patterns. For example, Inland Revenue filing and paying measures are influenced by the extent to which it is peak filing / paying season for tax agents. The below graph shows a seasonal breakdown by quarter, which shows a year on year increase by quarter.
For more information on these figures see: What has happened for New Zealanders
For earlier quarterly reports see: Archived Result 10 measurements
