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Resource material › Corporate Publications › Annual Report 2011-12Pūrongo ā Tau

Part B: Service Performance

Statement of Responsibility

As Secretary for Internal Affairs I am responsible, under the Public Finance Act 1989, for the preparation of the financial statements and the judgements made in the process of producing those statements.

The Department has a system of internal control and this has provided reasonable assurance as to the integrity and reliability of financial reporting. In my opinion the financial information presented in the Statements and Notes to the Financial Statements fairly reflects the financial position and operations of the Department of Internal Affairs for the year ended 30 June 2012.

Colin MacDonald's signature

Colin MacDonald
Chief Executive
28 September 2012

Shirley Smith's signature

Shirley Smith
Chief Financial Officer
28 September 2012

Independent Auditor’s Report

To the readers of The Department of Internal Affairs’ financial statements, non financial performance information and schedules of non departmental activities for the year ended 30 June 2012

The Auditor-General is the auditor of the Department of Internal Affairs (the Department). The Auditor-General has appointed me, Clare Helm, using the staff and resources of Audit New Zealand, to carry out the audit of the financial statements, the non financial performance information and the schedules of non departmental activities of the Department on her behalf.

We have audited:

the financial statements of the Department in Part C: Financial Statements - Departmental, that comprise the statement of financial position, statement of commitments, statement of contingent assets and liabilities as at 30 June 2012, the statement of comprehensive income, statement of movements in equity, statement of cash flows, reconciliation of net surplus to net cash flow from operating activities, statement of unappropriated expenditure, and statement of departmental expenditure and capital appropriations for the year ended on that date and the notes to the financial statements that include accounting policies and other explanatory information; and
the non financial performance information of the Department comprising Part B – Service Performance, and sections of Part A – Contribution to Outcomes and Objectives - our outcomes and objectives, contributing to outcomes and contributing to objectives; and
the schedules of non departmental activities of the Department in Part C: Financial Statements – Non-Departmental that comprise the schedule of non-departmental assets and liabilities and revaluation reserves, schedule of non-departmental commitments and schedule of non-departmental contingent assets and liabilities as at 30 June 2012, the schedule of expenditure and capital expenditure appropriations, schedule of unappropriated expenditure, schedule of revenue and expenditure, and schedule of trust money administered on behalf of the Crown for the year ended on that date and the notes to the schedules that include accounting policies and other explanatory information.

Opinion

In our opinion:

the financial statements of the Department in Part C: Financial Statements – Departmental:
- comply with generally accepted accounting practice in New Zealand; and
- fairly reflect the Department’s:
  - financial position as at 30 June 2012;
  - financial performance and cash flows for the year ended on that date;
  - expenses and capital expenditure incurred against each appropriation administered by the Department and each class of outputs included in each output expense appropriation for the year ended 30 June 2012; and
  - unappropriated expenses and capital expenditure for the year ended 30 June 2012.
the non financial performance information of the Department in Part B – Service Performance, and sections of Part A – Contribution to Outcomes and Objectives - our outcomes and objectives, contributing to outcomes and contributing to objectives:
- complies with generally accepted accounting practice in New Zealand; and
- fairly reflects the Department’s service performance, outcomes and objectives for the year ended 30 June 2012, including for each class of outputs:
  - its service performance compared with the forecasts in the statement of forecast service performance at the start of the financial year; and
  - its actual revenue and output expenses compared with the forecasts in the statement of forecast service performance at the start of the financial year.
the schedules of non departmental activities of the Department in Part C: Financial Statements – Non-Departmental:
- comply with generally accepted accounting practice in New Zealand; and
- fairly reflect:
  - the assets, liabilities, contingencies, commitments and trust monies as at 30 June 2012 managed by the Department on behalf of the Crown; and
  - the revenues, expenses, expenditure and capital expenditure against appropriations and unappropriated expenditure and capital expenditure for the year ended on that date managed by the Department on behalf of the Crown.

Our audit was completed on 28 September 2012. This is the date at which our opinion is expressed.

The basis of our opinion is explained below. In addition, we outline the responsibilities of the Chief Executive and our responsibilities, and we explain our independence.

Basis of opinion

We carried out our audit in accordance with the Auditor-General’s Auditing Standards, which incorporate the International Standards on Auditing (New Zealand). Those standards require that we comply with ethical requirements and plan and carry out our audit to obtain reasonable assurance about whether the financial statements, the non financial performance information and the schedules of non departmental activities are free from material misstatement.

Material misstatements are differences or omissions of amounts and disclosures that would affect a reader’s overall understanding of the financial statements, the non financial performance information and the schedules of non departmental activities. If we had found material misstatements that were not corrected, we would have referred to them in our opinion.

An audit involves carrying out procedures to obtain audit evidence about the amounts and disclosures in the financial statements, the non financial performance information and the schedules of non departmental activities. The procedures selected depend on our judgement, including our assessment of risks of material misstatement of the financial statements, the non financial performance information and the schedules of non departmental activities, whether due to fraud or error. In making those risk assessments, we consider internal control relevant to the Department’s preparation of the financial statements, the non financial performance information and the schedules of non departmental activities that fairly reflect the matters to which they relate. We consider internal control in order to design audit procedures that are appropriate in the circumstances but not for the purpose of expressing an opinion on the effectiveness of the Department’s internal control.

An audit also involves evaluating:

the appropriateness of accounting policies used and whether they have been consistently applied;
the reasonableness of the significant accounting estimates and judgements made by the Chief Executive;
the appropriateness of the reported non financial performance information within the Department’s framework for reporting performance;
the adequacy of all disclosures in the financial statements, the non financial performance information and the schedules of non departmental activities; and
the overall presentation of the financial statements, the non financial performance information and the schedules of non departmental activities.

We did not examine every transaction, nor do we guarantee complete accuracy of the financial statements, the non financial performance information and the schedules of non departmental activities. We have obtained all the information and explanations we have required and we believe we have obtained sufficient and appropriate audit evidence to provide a basis for our audit opinion.

Responsibilities of the Chief Executive

The Chief Executive is responsible for preparing:

financial statements and non financial performance information that:
- comply with generally accepted accounting practice in New Zealand;
- fairly reflect the Department’s financial position, financial performance, cash flows, expenses and capital expenditure incurred against each appropriation and its unappropriated expenses and capital expenditure; and
- fairly reflect its service performance, outcomes and objectives; and
schedules of non departmental activities, in accordance with the Treasury Instructions 2011 that:
- comply with generally accepted accounting practice in New Zealand; and
- fairly reflect those activities managed by the Department on behalf of the Crown.

The Chief Executive is also responsible for such internal control as is determined is necessary to enable the preparation of financial statements, non financial performance information and schedules of non departmental activities that are free from material misstatement, whether due to fraud or error.

The Chief Executive’s responsibilities arise from the Public Finance Act 1989.

Responsibilities of the Auditor

We are responsible for expressing an independent opinion on the financial statements, the non financial performance information and the schedules of non departmental activities and reporting that opinion to you based on our audit. Our responsibility arises from section 15 of the Public Audit Act 2001 and the Public Finance Act 1989.

Independence

When carrying out the audit, we followed the independence requirements of the Auditor-General, which incorporate the independence requirements of the New Zealand Institute of Chartered Accountants.

In addition to the audit we have carried out an assignment witnessing the Passport Key Generation Ceremonies. Other than this matter, we have no relationships with, or interests in, the Department.

Clare Helm's signature

Clare Helm
Audit New Zealand
On behalf of the Auditor-General
Wellington, New Zealand

Matters relating to the electronic presentation of the audited financial statements, non-financial performance information and schedules of non-departmental activities

This audit report relates to the financial statements, non-financial performance information and schedules of non-departmental activities of the Department of Internal Affairs for the year ended 30 June 2012 included on the Department of Internal Affairs’ website. The Department of Internal Affairs’ Chief Executive is responsible for the maintenance and integrity of the Department of Internal Affairs’ website. We have not been engaged to report on the integrity of the Department of Internal Affairs’ website. We accept no responsibility for any changes that may have occurred to the financial statements, non-financial performance information and schedules of non-departmental activities since they were initially presented on the website.

The audit report refers only to the financial statements, non-financial performance information and schedules of non-departmental activities named above. It does not provide an opinion on any other information which may have been hyperlinked to or from the financial statements, non-financial performance information and schedules of non-departmental activities. If readers of this report are concerned with the inherent risks arising from electronic data communication they should refer to the published hard copy of the audited financial statements, non-financial performance information and schedules of non-departmental activities as well as the related audit report dated 28 September 2012 to confirm the information included in the audited financial statements, non-financial performance information and schedules of non-departmental activities presented on this website.

Legislation in New Zealand governing the preparation and dissemination of financial information may differ from legislation in other jurisdictions.

Introduction

This section summarises our performance against the measures set out in the Information Supporting the Estimates of Appropriations for each Vote administered by the Department.

The links between the Department’s outcomes and objectives, Votes, and Output Appropriations is provided in Appendix II.

For each output expense, we have assessed whether we met the standards associated with each of these measures, and have provided an explanation where there is a significant difference between the standard and what we achieved. We have also included comparable information from 2010/11 where possible.

Note on definitions used for output performance measures

The following section includes measures of performance and measures of activity:

Performance information relates to output performance dimensions such as quality and timeliness that are within the Department’s control.
Activity information relates to output volume measures that are demand driven and therefore outside the Department’s control.

Vote Community & Voluntary Sector Multi-class Output Appropriation: Policy Advice, Advisory and Support Services

Output Appropriation: Administration of Grants

Under this appropriation we administer the processes supporting government grant funding schemes, from receiving applications to monitoring grant recipients.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
4,484	Revenue Crown	3,732	4,042	4,043
9,170	Revenue Third Parties	173	56	43
13,654	Total Revenue	3,905	4,098	4,086
13,355	Expenses	3,905	4,098	4,090
299	Net Surplus/(Deficit)	–	–	(4)

The increase in the budget between the Main Estimates and the Supplementary Estimates of $193,000 was due to an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($266,000) and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($72,000), partially offset by a transfer of funding to Support Services for Grant Funding Bodies in Vote Internal Affairs due to a realignment of portfolio responsibilities ($117,000) and a reallocation of shared services costs ($28,000). The Revenue Third Parties amount is due to the 2011/12 year budget for Support Services for Grant Funding being transferred to Vote Internal Affairs.

Output: Administration of Grants – Community

Performance Information
Community Organisation Grants Scheme (COGS):
	Standard	2010/11	2011/12
Eligible grant applications processed and presented to Local Distribution Committees for decision within agreed timeframes	At least 95% (of 4,600–5,300)	100%	100% (of 5,106)
Grant distribution committee procedures and decisions reviewed (sample-based) – consistent with requirements and guiding principles	4–5% for each committee	New measure	5% for each committee
Payments made to grant recipients within 20 days of approval	At least 95% (of 3,800–4,800)	99.8%	99.9% (of 4,254)
Crown Community Grants Schemes (ex COGS)
Grant applications processed from receipt to notification of decision within agreed timeframes	At least 95% (of 190–230)	New measure	100% (of 121)*
Payments made to grant recipients within 20 days of approval	At least 95% (of 190–230)	95%	100% (of 82)*
All grant funding schemes
Grants are made in accordance with the purpose of the fund and eligibility criteria (reported from 1 January 2012)	At least 99%	New measure	100%
Online information on grant funding opportunities and applications processes current: currency – online information for all funds reviewed	At least once annually	New measure	100% (of five)*

*: This is for the five Crown funding schemes listed on the website: http://www.communitymatters.govt.nz/Funding-and-grants---Crown-Funds.

Activity Information
	Standard	2010/11	2011/12
Application levels for grant schemes (Other Expense Appropriations) administered: Community Development Scheme Community Internship Programme Digital Literacy and Connection Support for Volunteering Community-led Development	Combined: 190–230	475	119*
Community Organisation Grants Scheme	4,600–5,300	5,137	4,636

*: We experienced reduced demand for grant schemes during 2011/12. Although demand for applications can fluctuate from year to year, the current economic climate may also affect the resources available for groups to prepare proposals for initiatives.

Output Appropriation: Community Advisory Services

Under this appropriation we provide advisory services to assist and guide community development activities and to assist government agencies engage and interact with communities and community groups.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
5,930	Revenue Crown	6,284	5,886	5,886
90	Revenue Third Parties	93	102	71
6,020	Total Revenue	6,377	5,988	5,957
5,398	Expenses	6,386	5,988	5,581
622	Net Surplus/(Deficit)	(9)	–	376

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $398,000 was due to a reallocation of shared services costs ($63,000), a reprioritisation and transfer of funding to the Community Development Scheme to support initiatives to build local community sector networks ($400,000) and a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($31,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($96,000).

Actual expenditure was 7 per cent lower than the Supplementary Estimates, mainly due to lower personnel costs resulting from delays in filling vacancies and lower costs associated with positioning the Department for efficiency savings.

Output: Community Development and Engagement Advice

Performance Information
Community-focused government agencies:
	Standard	2010/11	2011/12
agency participation – seminars and workshops held	5–8 (average 80–90 people)	New measure	Not measured*
relevance – involvement of ‘target’ agencies	At least 75% (of 25 agencies)	New measure	Not measured*
Community advisory projects:
completed, with overall objectives achieved	At least 90% (of 45–55)	New measure	100% (of 45)
underway during the year (including those completed)	70–90	New measure	Achieved (76)
Community advisory activities:
relevance – seminars/workshops provided address government and regional priorities	All (of 80–100)	New measure	All (of 94)
participation – attendees and groups represented	1,800–2,000, from 500–700 groups	New measure	Achieved (3,165 from 1,173)**

*: Seminars and workshops for government agencies were not held due to the integration of the Office for the Community and Voluntary Sector into the Department’s new Policy Group during the year.
**: For 2011/12 we established a new measure to track participation in community-facing seminars and workshops. Our initial standard was conservative and it will be revised so that it is better aligned with our performance expectations.

Output Appropriation: Policy Advice

Under this appropriation we provide policy advice and Ministerial support services including Crown entity monitoring with a focus on the role of the community and voluntary sector.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
1,869	Revenue Crown	2,100	1,877	1,878
20	Revenue Third Parties	21	21	28
1,889	Total Revenue	2,121	1,898	1,906
1,679	Expenses	2,121	1,898	1,647
210	Net Surplus/(Deficit)	–	–	259

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $223,000 was due to a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($260,000) and a reallocation of shared services costs ($20,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($57,000).

Actual expenditure was 13 per cent lower than the Supplementary Estimates, as a result of vacancies held because of the Departments’ restructuring.

Output: Policy Advice – Community and Voluntary Sector

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)*	Assessed as ‘Satisfied’ or better	Good	Q1: Satisfied Q2: N/A Q3: Good Q4: Satisfied

*: In 2011/12, we established quarterly assessments of policy advice to gain more timely feedback from Ministers of our performance. During the year we received three quarterly assessments from the Minister for the Community and Voluntary Sector. Completion of a satisfaction survey for the second quarter was not possible due to the election period.

Output: Ministerial Support Services – Community and Voluntary Sector

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	100%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*

*: See Conditions on Use of Appropriation, below. Assessed by the New Zealand Institute of Economic Research.

Conditions on Use of Appropriation

Information briefings meet the following quality criteria, to the extent to which time and cost-effectiveness considerations permit:

Conditions on Use of Appropriation
Reference	Conditions
	Information Briefing Quality Criteria
Purpose	Briefings are short (where practicable), succinct and clearly focused on information required by Ministers.
Consistency	The briefings take account of other Government policies and decisions.
Logic	The assumptions behind the briefings are explicit and argument is logical and supported by facts.
Accuracy	The facts in the papers are legally and statistically accurate and all material facts and sources are included.
Presentation	All papers and briefings are in accordance with the Department’s Policy Quality Assurance guidelines. All presentations to Ministers are in accordance with Ministerial preference for style and format. All key facts are on the first page. All material is effectively, concisely and clearly presented, has short sentences in plain English, and is free of grammatical or numerical errors.

Activity Information
	Standard	2010/11	2011/12
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	New measure	88

Output: Monitoring of Crown Entities – Community

Performance Information
	Standard	2010/11	2011/12
Monitoring reports on Crown entity accountability documents delivered within statutory or agreed timeframes (based on delivery of documents to the Minister by the Crown entity)	All	New measure	Achieved* (1)
Appointment processes for board vacancies managed consistent with the approach (including as amended) agreed with the Minister	All (of 4–7)**	New measure	Achieved (5)
Minister’s satisfaction with the quality of monitoring service provided (quarterly)[40]	Assessed as ‘Satisfied’ or better	New measure	Satisfied***

*: Fewer monitoring reports were provided due to disestablishment of the Charities Commission.
**: The standard for the number of appointment processes was revised for the output plan to better reflect expected activity and performance.
***: The Minister for the Community and Voluntary Sector’s satisfaction with the quality of monitoring service provided was assessed for the duration of the current Minister’s responsibility for the portfolio. This includes the period after the 2011 elections and excludes the first and second quarters.

Activity Information
	Standard	2010/11	2011/12
Crown entities monitored: Charities Commission
Board vacancies covered by appointment processes	4–7*	New measure	5

*: The standard for the number of appointment processes was revised for the output plan to better reflect expected activity and performance.

Output Appropriation: Support Services for Grant Funding Bodies

Under this appropriation we provide operational and secretariat support for grant funding bodies, including supporting member appointment processes. The focus of operational support is on processing grant applications and grant decisions on behalf of the grant funding bodies.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	305	314	314
–	Revenue Third Parties	–	–	3
–	Total Revenue	305	314	317
–	Expenses	305	314	250
–	Net Surplus/(Deficit)	–	–	67

This budget was previously covered under Administration of Grants, through Vote Community and Voluntary Sector. The increase in the budget between the Main Estimates and the Supplementary Estimates of $9,000 was due to an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($11,000), partially offset by a reallocation of shared services costs ($2,000).

Actual expenditure was 20 per cent lower than Supplementary Estimates, mainly due to lower personnel costs resulting from delays in filling in vacancies.

Output: Support Services for Grant Funding Bodies – Community

Performance Information
	Standard	2010/11	2011/12
Online information on grant funding opportunities and applications processes current: currency – online information for all funds reviewed	At least once annually	New measure	Achieved
Grant applications presented for decision within agreed timeframes	At least 95% (of 140–160)	100%	100% (of 144)
Committee/Trust member satisfaction with operational support received[41]	Assessed by at least 90% as 4 or better	New measure	60%*

*: The measure of committee and trust member satisfaction with operational support received is influenced by a low response rate and a high margin of error. Results and comments are being considered to identify common themes and inform areas for potential improvement.

Activity Information
	Standard	2010/11	2011/12
Support services provided to the following grant funding bodies – committee meetings organised: Norman Kirk Memorial Trust Pacific Development and Conservation Trust Peace and Disarmament Education Trust Vietnam Veterans and Their Families Trust	Combined: 12	New measure	10*

*: Two meetings for Vietnam Veterans and their Families Trust were combined, reducing the total number of meetings. The Public Advisory Committee on Disarmament and Arms Control (PACDAC) did not hold a policy meeting. There was no change in the number of funding rounds.

Vote Emergency Management Multi-class Output Appropriation: Emergency Management Services

Output Appropriation: Management of National Emergency Readiness, Response and Recovery

Through this appropriation we manage national emergency readiness, response and recovery. This includes supporting local civil defence emergency management organisations, maintaining the readiness of the National Crisis Management Centre and national training and education. We coordinate and manage central government’s response and recovery activities and administration of related expenses.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
6,040	Revenue Crown	4,171	5,285	5,285
52	Revenue Third Parties	30	30	42
6,092	Total Revenue	4,201	5,315	5,327
5,715	Expenses	4,201	5,315	4,843
377	Net Surplus/(Deficit)	–	–	484

The increase in the budget between the Mains and the Supplementary Estimates of $1.114 million was due to a reallocation of capability funding ($42,000), a reallocation of shared services costs ($437,000), expense transfers from 2010/11 to 2011/12 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($120,000), the integration of new functions and consequent restructuring of the Department of Internal Affairs ($59,000) and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($456,000).

Actual expenditure was nine per cent lower than the Supplementary Estimates mainly due to lower support costs for the Canterbury earthquakes claim audit.

Output: Management of National Emergency Readiness, Response and Recovery

Performance Information
National Crisis Management Centre (NCMC) managed, during activations, with:
	Standard	2010/11	2011/12
National Warning System tests conducted	At least 4	5	4
National warnings issued within 30 minutes after the notification of a pending event that exceeds the thresholds	All (of 1–6)	100%	All (of 4)
National warning distribution list – accuracy of contact details (at each warning or test)	At least 95%	98%	99.5%
Stakeholder satisfaction with the timing and content of national warning messages	Assessed as ‘Satisfied’ or better by at least 85% (of est 200)	92.8%	80.5% (of 41 respondents)*
staffing in place according to the activation mode within 2 hours	All	100%	100%
essential information technology systems available and operating at agreed performance levels	All	100%	50%**
back-up information technology systems and equipment fully functional	At least 99.8%	100%	100%
coordination and management consistent with the Response Concept of Operations for extended activations	All	Achieved	There were no extended activations in 2011/12
National Crisis Management Centre activations reviewed:
mode 2 or higher activations – within 3 months	All	100%	Achieved (2 reviews)
approved recommendations (lessons identified) actioned – within set timeframes	All	80%	Achieved

*: The Department is improving its national warning message distribution system. This requires organisations to revise distribution methods and have a single email contact, which has led to dissatisfaction for three respondents. The Department is assisting organisations with the transition where possible, until the system is fully implemented in 2014.
**: The operation of the National Crisis Management Centre was disrupted during two of the four activations as comprehensive email and telephone exchange systems were not immediately available. These issues were remedied and systems have been put in place to ensure they do not reoccur.

Output Appropriation: Policy Advice – Emergency Management

Through this appropriation we provide policy advice on matters relating to civil defence and emergency management and drafting ministerial correspondence and questions.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
879	Revenue Crown	937	847	847
19	Revenue Third Parties	20	20	21
898	Total Revenue	957	867	868
774	Expenses	957	867	1,105
124	Net Surplus/(Deficit)	–	–	(237)

The decrease in the budget between the Mains and the Supplementary Estimates of $90,000 was due to a reallocation of capability funding (decrease of $95,000) and a decrease in funding for an ongoing programme of initiatives to enable the Department to position for future efficiency savings from 1 July 2012 ($34,000), partially offset by a reallocation of shared services costs (increase of $23,000), an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $16,000).

Actual expenditure was 27 per cent higher than the Supplementary Estimates mainly due to higher costs associated with positioning the Department for efficiency savings.

Output: Emergency Management Policy Advice

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[42]	Assessed as ‘Satisfied’ or better	Very good	Q1: N/A* Q2: N/A* Q3: Good Q4: Very Good

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers of our performance. During the year we received two quarterly assessments from the Minister of Civil Defence. Completion of a satisfaction survey for the first two quarters was not possible due to the election period.

Output: Ministerial Correspondence and Questions

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	100%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*

*: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Activity Information
	Standard	2010/11	2011/12
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	New Measure	49

Output Appropriation: Support Services, Information and Education

Through this appropriation we develop and implement operational policies and projects, advice, assistance and information for the civil defence emergency management sector. We develop and deliver long-term national programmes to raise individual and community awareness and preparedness.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
6,511	Revenue Crown	5,689	6,700	6,700
78	Revenue Third Parties	105	105	62
6,589	Total Revenue	5,794	6,805	6,762
6,105	Expenses	5,794	6,805	6,171
484	Net Surplus/(Deficit)	–	–	591

The increase in the budget between the Mains and the Supplementary Estimates of $1.011 million was due to expense transfers from 2010/11 to 2011/12 for the Ministry of Civil Defence and Emergency Management Information Management Programme ($180,000) and for the Get Ready Get Thru Public Education Programme ($500,000), a reallocation of shared services costs ($565,000), an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($102,000) a reallocation of capability funding ($53,000), partially offset by a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($389,000).

Actual expenditure was 9 per cent lower than the Supplementary Estimates mainly due to lower than anticipated accommodation costs ($632,000) reflecting a reduction in the rental charge of property after a rent review.

Output: Emergency Sector Support and Development

Performance Information
Satisfaction, assessed as ‘Good’ or ‘Very Good’, in relation to:
	Standard	2010/11	2011/12
Director Guidelines, Technical Standards, Codes and other CDEM sector information publications maintained – currently reviewed at least every 4 years	4–7 (of 25)	New measure	5
CDEM Group: the coverage of the Guidelines, Technical Standards, Codes and other publications[43]	At least 80% (of est 100)	New measure	69.2%*
CDEM Group: the quality of the Guidelines, Technical Standards, Codes and other publications	At least 80% (of est 100)	66.7%	65.3%*
The quality of the newsletters/updates – 16–20 issues[44]	At least 80% (of est 200)	69%	82.2%
Attendee satisfaction with civil defence emergency management training courses	At least 90% (of 120–150)	99%	97% (85 respondents, 195 attendees)

*: The development of improved sector guidance is a key feature of the Department’s Civil Defence work programme for 2012/13. Although the Department recognises that there are a number of areas where improved quality and coverage of guidance are required, there has also been a need to wait for the completion of the independent review into the response to the Canterbury earthquakes to ensure guidance is robust and fully informed.

Output: Community Information

Performance Information
Advertising reaches the targeted audience demographic (assessed quarterly):
	Standard	2010/11	2011/12
television – at least 70%	Achieved – for at least three quarters	Not achieved	Achieved
radio – at least 45%	Achieved – for at least three quarters	Not achieved	Achieved
Availability of the civil defence website 24 hours a day, 7 days a week	At least 99%	New measure	100%

Vote Internal Affairs

Output Appropriation: Anti-Money Laundering and Countering Financing of Terrorism

This appropriation is limited to supervision functions carried out in respect of reporting entities for which the Department of Internal Affairs is the relevant supervisor under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
1,459	Revenue Crown	2,500	1,131	1,131
10	Revenue Third Parties	–	–	12
1,469	Total Revenue	2,500	1,131	1,143
969	Expenses	2,500	1,131	1,035
500	Net Surplus/(Deficit)	–	–	108

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $1.369 million was due a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($1.640 million) and a reallocation of shared services costs (decrease of $46,000), partially offset by expense transfers from 2010/11 to 2011/12 for the Anti-Money Laundering and Countering Financing of Terrorism Unit (increase of $300,000) and for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $17,000).

Actual expenditure was 8 per cent lower than the Supplementary Estimates primarily due to delays in filling vacancies.

Output: Anti-Money Laundering and Countering Financing of Terrorism

Performance Information
	Standard	2010/11	2011/12
Anti-money laundering work programme actions for current year implemented	All	New measure	Achieved

Output Appropriation: Contestable Services (RDA)

Under this appropriation we provide translation and other language services to government agencies and the public, and support services to government agencies.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	–	–	–
962	Revenue Third Parties	908	921	848
962	Total Revenue	908	921	848
957	Expenses	908	921	841
5	Net Surplus/(Deficit)	–	–	7

The increase in the budget between the Main Estimates and the Supplementary Estimates of $13,000 was due to an anticipated demand for translation services. This additional demand did not eventuate. Consequently actual expenditure was 9 per cent lower than the Supplementary Estimates.

Output: Translation Services

Performance Information
	Standard	2010/11	2011/12
Translations provided within timeframes agreed with service providers	At least 99% (of 6,500–7,500)	99.2% (of 6,194)	99.3% (of 7,616)
Customer satisfaction with the quality of translation services provided[45]	Assessed as ‘Satisfied’ or better (at least 99%)	98.6%	92%*

*: While we did not meet our performance standard for satisfaction of the quality of translation services, the small sample size (116 people) and low response rate (33 per cent) do not provide a reliable indicator. To address this, we will conduct the survey on an ongoing rather than annual basis, to provide a larger sample size and better performance information.

Output Appropriation: Cross-Government ICT Investment Proposals

Under this appropriation we develop investment proposals relating to potential cross-government common ICT capability initiatives. We develop detailed business cases for selected initiatives, to inform investment decisions by Ministers.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	3,000	3,000	3,000
–	Revenue Third Parties	–	–	–
–	Total Revenue	3,000	3,000	3,000
–	Expenses	3,000	3,000	2,926
–	Net Surplus/(Deficit)	–	–	74

This was a new appropriation with effect from 1 July 2011. This appropriation was created to provide funding for the development of a portfolio of potential cross-agency ICT capability investments.

Output: Cross-Government ICT Investment Proposals

Performance Information
	Standard	2010/11	2011/12
Business cases and funding proposals presented to Ministers for investment decisions	2–3	New measure	6
ICT Ministers Group, Strategy Group and Council satisfaction with the quality of advice and support received[46]	Assessed as ‘Satisfied’ or better	New measure	Satisfied

Activity Information
	Standard	2010/11	2011/12
Advice and support services provided to the following groups, with regular meetings organised: ICT Ministers Group ICT Strategy Group ICT Council	Combined: 25–30	New measure	36

Output Appropriation: Government Technology Services

Under this appropriation we develop, deploy and operate technology services across the State sector.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
6,328	Revenue Crown	6,004	7,379	7,380
1,492	Revenue Third Parties	985	2,614	2,582
7,820	Total Revenue	6,989	9,993	9,962
8,536	Expenses	6,989	11,591	9,919
(716)	Net Surplus/(Deficit)	–	(1,598)	43

The increase in the budget between the Main Estimates and the Supplementary Estimates of $4.602 million was due to an increase in demand for professional services and project consultancy ($700,000), an increase in demand for Government Infrastructure as a Service ($1.348 million), an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($1.043 million), an increase in demand for information technology services by other agencies ($1.029 million), an expense transfer from 2010/11 to 2011/12 to continue work on the Information and Communications Technology Common Capability project (increase of $332,000) and an increase in demand for secure electronic environment (SEE) mail services delivered to agencies (increase of $150,000).

Actual expenditure was 14 per cent lower than the Supplementary Estimates mainly due to delays in a number of projects for which in-principle expense transfers from 2011/2012 to 2012/2013 were approved. These in-principle expense transfers comprised the Government information Service Online programme (up to $550,000), Infrastructure as a Service transition (up to $100,000) and positioning for efficiency savings (up to $301,000).

Output: Government Technology Services

Performance Information
	Standard	2010/11	2011/12
Availability of cross-government online services, 24 hours a day, 7 days a week	99%	New measure	99.8%
Web standards audit – findings reported to agencies within 3 months	All (of est 40)	New measure	All*

*: The report covered 42 agencies and was made up of results from the 2011 Web Standards audit, as well as recommendations and a plan based on those results. The recommendations and plan were finalised and approved by the Minister of Internal Affairs on 5 June 2012. The findings were reported to agencies on 4 July 2012 – outside the reporting year.

Output Appropriation: Identity Services

We manage New Zealand’s records of identity. We: issue passports, process citizenship applications, and register births, deaths, marriages and civil unions; develop authorised information-matching programmes with specific government agencies; provide data or data verification to enhance border processes and travel and develop systems and processes to verify and authenticate identity across government agencies and enable good practice.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
15,738	Revenue Crown	20,698	20,659	20,659
99,731	Revenue Third Parties	98,043	104,833	109,848
115,469	Total Revenue	118,741	125,492	130,507
108,437	Expenses	125,536	118,436	116,320
7,032	Net Surplus/(Deficit)	(6,795)	7,056	14,187

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $7.100 million was due to a reallocation of shared services costs ($1.645 million), a decrease in costs due to the timing of development expenditure ($5.627 million) and a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($745,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $917,000).

Output: Citizenship

Performance Information
	Standard	2010/11	2011/12
Applications for grant of citizenship to foreign nationals recommended to the Minister within 4 months of receipt of correct applications	At least 90% (of 21,000–25,000)	97.2% (of 16,964)	98.3% (of 25,354)
Applications for registration of citizenship, not involving adoption, processed within 20 days of receipt of correct applications	At least 95% (of 7,000–9,000)	99% (of 8,814)	99.3% (of 9,331)
Certificates of citizenship status issued within 15 days of receipt	At least 95% (of 2,500–4,000)	99.8% (of 4,557)	99% (of 3,669)
Citizenship documents issued without error	At least 99% (of 31,500–38,000)	99.7% (of 25,778)	99.8% (of 34,685)
Customer satisfaction with the citizenship service received	At least 85% assessed as ‘Satisfied’ or better	93%	Not measured*

*: The level of customer satisfaction with the citizenship service provided by the Department has not been measured for 2011/12, pending a review of our biannual identity services Customer Satisfaction Survey. The most recent assessment was undertaken in June 2011, which found that 97% of respondents were satisfied or better with the service they received.

Output: Passports

Performance Information
Passports issued within stated timeframes of receipt of correct applications: standard passports
	Standard	2010/11	2011/12
Passports, certificates and other travel documents issued without error	At least 99%	99.9%	99.9%
within 10 days	At least 99% (of 489,000–552,000)	Revised measure*	99.9% (of 557,473)
within 3 days	At least 99% (of 45,000–55,000)	Revised measure*	99.9% (of 45,898)
Customer satisfaction with the passport service received	At least 85% assessed as ‘Satisfied’ or better	88%	Not measured**

Activity Information
	Standard	2010/11	2011/12
Other travel documents issued	1,200–1,600	1,469	1,385

*: The measures of the number of passports issued within 3 days and within 10 days were previously combined into a single measure. The performance standard achieved in 2010/11 was 99.7%.
**: The level of customer satisfaction with the passport service provided by the Department has not been measured for 2011/12, pending a review of our biannual identity services Customer Satisfaction Survey. The most recent assessment was undertaken in June 2011, which found that 87% of respondents were satisfied or better with the service they received.

Output: Births, Deaths, Marriages and Civil Unions

Performance Information
Registration of birth, death, marriage and civil union information:
	Standard	2010/11	2011/12
accuracy – registered without error	At least 99%	99.7%	99.8%
timeliness (deaths) – registered within 3 days of receipt of correct notifications	At least 99% (of 27,000–31,000)	99.8% (of 29,528)	99.8% (of 29,991)
timeliness (births, marriages and civil unions) – registered within 4 days of receipt of correct notifications or applications	At least 99% (of 80,000–89,000)	99.9% (of 86,984)	99.9% (of 85,215)
Birth, death, marriage and civil union certificates:
issued without error	At least 99% (of 220,000–250,000)	99.7% (of 263,360)	99.8% (of 267,456)
timeliness (fully computerised registrations) – issued within 1 day of receipt of correct applications	At least 99%	99.8%	99.6%
timeliness (partially computerised registrations) – issued within 8 days of receipt of correct applications	At least 98%	99.9%	99.9%
Birth, death, marriage and civil union printouts issued within 8 days of receipt of correct application	At least 98% (of 25,000–35,000)	99.9% (of 35,576)	99.9% (of 31,669)
Customer satisfaction with the birth, death, marriage and civil union service received[47]	At least 85% assessed as ‘Satisfied’ or better	91%	Not measured*

*: The level of customer satisfaction with the birth, death, marriage and civil union service provided by the Department has not been measured for 2011/12, pending a review of our biannual identity services Customer Satisfaction Survey. The most recent assessment was undertaken in June 2011, which found that 93% of respondents were satisfied or better with the service they received.

Output: Identity and Authentication Services

Performance Information
	Standard	2010/11	2011/12
New agreements with public sector agencies for service integrations with igovt logon and identity verification services	10–15	12	12*
New igovt logons created	150,000–200,000	239,330	171,317

Activity Information
	Standard	2010/11	2011/12
Availability of the igovt online services 24 hours a day, 7 days a week (supporting 1.5–2.0m transactions)	At least 99%	New measure	99.9%

*: This includes five agreements with Department of Internal Affairs services.

Output Appropriation: Machinery of Government Transition Costs

This appropriation is limited to transition costs related to implementing Machinery of Government decisions.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	–	–	–
–	Revenue Third Parties	–	–	–
–	Total Revenue	–	–	–
–	Expenses	–	800	800
–	Net Surplus/(Deficit)	–	(800)	(800)

This appropriation was established in 2011/12 and provided for the transition costs of the integration of the Charities Commission into the Department of Internal Affairs on 1 July 2012 as the costs were forecast to be incurred prior to the integration of the Commission into the Department. Preparations for the transition were completed by 1 July 2012.

Multi-class Output Appropriation: Policy and Advisory Services

Output Appropriation: Information and Advisory Services

Under this appropriation we publish the New Zealand Gazette; authenticate official documents; and coordinate the congratulatory message service. We also provide support to commissions of inquiry and similar bodies.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
4,185	Revenue Crown	5,205	13,544	13,544
1,530	Revenue Third Parties	1,344	1,577	1,499
5,715	Total Revenue	6,549	15,121	15,043
4,450	Expenses	6,549	15,221	13,048
1,265	Net Surplus/(Deficit)	–	(100)	1,995

The increase in the budget between the Main Estimates and the Supplementary Estimates of $8.632 million was due to expense transfers from 2010/11 to 2011/12 for the Royal Commission of Inquiry on the Pike River Coal Mine Tragedy ($750,000), the Royal Commission of Inquiry on the Canterbury Earthquakes ($489,000), integration of new functions and consequent restructuring of the Department of Internal Affairs ($14,000), an increase in funding for the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes ($4.558 million), an increase in funding for additional counsel assisting the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes ($400,000), an increase in funding for the additional development of the New Zealand Gazette Online Service ($140,000), an increase in demand for Authentication services ($66,000), an increase in demand for the New Zealand Gazette ($127,000), an increase in demand for an ongoing programme of initiatives to enable the department to position for efficiency savings from 1 July 2012 ($2.046 million) and an increase in funding due to an extension of reporting dates for the Royal Commission of Inquiry on the Pike River Coal Mine Tragedy and the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes (increase of $371,000), partially offset by lower costs for the Listening and Assistance Service (decrease of $289,000).

Actual expenditure was 14 per cent lower than the Supplementary Estimates, reflecting later than planned expenditure mainly relating to the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes ($1.726 million). An in-principle expense transfer to 2012/13 for up to a maximum of $2.450 million has been approved.

Output: New Zealand Gazette

Performance Information
	Standard	2010/11	2011/12
Accuracy – notices published consistent with text supplied by clients	At least 99% (of 8,000–10,000)	Revised measure	99.9% (of 8,479)

Activity Information
	Standard	2010/11	2011/12
Issues of the New Zealand Gazette published each year	100 (est, from 1–140 pages each)	New measure	186

Output: Authentications Unit and Congratulatory Message Service

Performance Information
Timeliness – services delivered to customers within agreed timeframes:
	Standard	2010/11	2011/12
authentications	At least 98% (of 15,000–17,000)	99.9% (of 18,723)	99.9% (of 19,115)
congratulatory message requests	At least 98% (of 1,100–1,200)	100% (of 1,226)	100% (of 1,587)
Accuracy – authentication confirmations and congratulatory messages returned by customers as inaccurate	No more than 1%	Authentications: 0.01% Congratulatory: 0%	Authentications: 0.2% Congratulatory: 0.01%

Output: Commissions of Inquiry and Similar Bodies

Performance Information
	Standard	2010/11	2011/12
Commissions’ satisfaction with the timeliness and quality of services received[48]	Assessed as ‘Good’ or better	Satisfied	Satisfied*

*: Support services were provided to the Royal Commission of Inquiry into Building Failure caused by the Canterbury Earthquakes, the Royal Commission of Inquiry on the Pike River Coal Mine Tragedy and the Confidential Listening and Assistance Service. Feedback was received from two bodies, one of which rated the services as Satisfactory, the other Good. The feedback provided indicated no significant problem requiring remedial action.

Output Appropriation: Policy Advice – Internal Affairs

Under this appropriation we provide policy advice and Ministerial support services with a focus on regulatory and other areas that fall within the Internal Affairs portfolio, including cross-government information and communications technology.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
3,674	Revenue Crown	4,098	3,389	3,389
69	Revenue Third Parties	164	135	55
3,743	Total Revenue	4,262	3,523	3,444
3,453	Expenses	4,262	3,523	3,473
290	Net Surplus/(Deficit)	–	–	(29)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $739,000 was due to a reallocation of shared services costs ($310,000), a lower level of demand for KiwiSaver and the State Sector Retirement Savings Schemes ($30,000), a decrease in funding for an ongoing programme of initiatives to enable the department to position for efficiency savings from 1 July 2012 ($364,000) and a transfer of funding from 2011/12 to 2012/13 as a result of an efficiency gain ($100,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $65,000).

Output: Internal Affairs Policy Advice

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[49]	Assessed as ‘Satisfied’ or better	Very good	Q1: Good Q2: N/A Q3: N/A Q4: Very Good*

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers of our performance. During the year we received two quarterly assessments from the Minister of Internal Affairs. Completion of satisfaction surveys for the second and third quarters was not possible due to the election period and a change of Minister, respectively.

Output: Ministerial Correspondence and Questions

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	99.5%	99.9%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	99.3%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*

*: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Activity Information
	Standard	2010/11	2011/12
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	New measure	690

Output: Monitoring of Crown Entities – Internal Affairs

Performance Information
	Standard	2010/11	2011/12
Monitoring reports on Crown entity accountability documents delivered within statutory or agreed timeframes (based on delivery of documents to the Minister by the Crown entity)	All	New measure	Achieved (5)
Appointment processes for board vacancies managed consistent with the approach (including as amended) agreed with the Minister	All (of 6–9)	New measure	All (of 9)
Minister’s satisfaction with the quality of monitoring service provided[50]	Assessed as ‘Satisfied’ or better	New measure	Very good*

*: The Ministers’ satisfaction with the quality of monitoring service provided was assessed from the beginning of the Minister’s responsibility for the portfolio (April to June 2012).

Activity Information
	Standard	2010/11	2011/12
Crown entities monitored: New Zealand Fire Service Commission Office of Film and Literature Classification

Output Appropriation: Regulatory Services

Under this appropriation we provide operational policy advice and services to regulate gambling activity, objectionable material, unsolicited electronic messages, and anti-money laundering and countering financing of terrorism.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
4,260	Revenue Crown	4,401	4,216	4,216
21,918	Revenue Third Parties	22,733	21,773	20,644
26,178	Total Revenue	27,134	25,989	24,860
25,313	Expenses	25,982	25,590	25,279
865	Net Surplus/(Deficit)	1,152	399	(419)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $392,000 was due to a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($42,000), a decrease in the level of non-casino gaming activity ($750,000), a transfer of funding from 2011/12 to 2012/13 as a result of efficiency gains (decrease of $150,000) and a lower level of demand for KiwiSaver and the State Sector Retirement Savings Schemes (decrease of $10,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $261,000) and a reallocation of shared services costs (increase of $299,000).

Output: Regulatory Services – Gambling

Performance Information
	Standard	2010/11	2011/12
Venue inspections conducted	200-300	319	651*
Audits of high-risk non-club gaming machine societies completed	4–10	New measure	8
Gambling prosecution cases dismissed where a prima facie case is not established	Fewer than 5% (of 5–10)	0%	0% (0 of 8)
Gambling sector organisation and operator satisfaction with information services – assessed as ‘3’ or better[51]	At least 85%	96%	91%

*: The increased number of venue inspections during the year reflects testing of venue cost claims as part of the Venue Cost Resubmissions Project, replacing club audits with inspections and information gathering following the Canterbury earthquakes.

Activity Information
Applications for gambling licences processed:
	Standard	2010/11	2011/12
club and non-club licence renewals	300–350	324	306
other class 3 and 4 licence applications and Certificates of Approval	4,200–4,600	4,734	5,941

Output: Gambling Commission

Performance Information
	Standard	2010/11	2011/12
Gambling Commission’s satisfaction with the support services provided[52]	Assessed as 4 or better	5	4.8

Output: Regulatory Services – Censorship

Performance Information
Non-compliant practices identified during inspection processes or as a result of complaints – dealt with during the inspection or:
	Standard	2010/11	2011/12
within three months	At least 75%	83%	84%
within 12 months	Up to 25%	17%	16%
Censorship prosecution cases dismissed where a prima facie case is not established	Fewer than 5% (of 20–40)	0%	0% (0 of 31)
Advice and information provided within five working days of request	At least 90%	99%	99%
Stakeholder satisfaction with the quality of educational talks – assessed at ‘3’ or above on a five-point scale	At least 80%	100%	100%

Activity Information
	Standard	2010/11	2011/12
Inspections at outlets for publications/videos/films	1,500	1,615	2,141
Responses to censorship complaints and proactive investigations for publications/videos/films and on the Internet	600	761	623

Output: Regulatory Services – Unsolicited Electronic Messages

Performance Information
New Zealand-linked complaints (including complaints about electronic messages containing unsolicited sexual content):
	Standard	2010/11	2011/12
dealt with within three months	Within three months – at least 75% (of 1,500–2,000)	Within three months: 75%	Within three months: 98%
dealt with within 12 months	Within 12 months – up to 25%	Within 12 months: 25%	Within 12 months: 2%
Civil liability proceedings undertaken – covering warning letters, infringement notices and statements of claim	As required	143	99

Activity Information
	Standard	2010/11	2011/12
New Zealand-linked complaints	1,500–2,000	1,409	4,113*
Public enquiries responded to within 10 working days	At least 80% (of 600–1,200)	100%	100% (of 3,712)*

*: The increased number of public enquiries and reports of scams can be attributed to the work conducted across agencies and the increased awareness and publications around scams that are circulating through unsolicited electronic messages.

Output Appropriation: Service Delivery Programme Development PLA

This appropriation is limited to the development of service delivery programmes on behalf of other departments, as provided under section 20 of the Public Finance Act 1989.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	–	–	–
–	Revenue Third Parties	–	1,000	288
–	Total Revenue	–	1,000	288
–	Expenses	–	1,000	288
–	Net Surplus/(Deficit)	–	–	–

This appropriation was established in 2011/12 to develop delivery programmes on behalf of other departments.

Actual expenditure was 71 per cent lower than Supplementary Estimates, mainly due to delays in development of delivery programmes ($750,000).

Activity information

Activity for the 2011/12 year has consisted of relocating the Service Transformation Programme from the Ministry of Social Development to the Department, and customer research to provide critical insight about New Zealanders’ current experience of government service delivery and to understand how to drive channel shift, to inform the design of digital services for New Zealanders in the delivery of Result 10. Activity also included strategic assessment for improving access to digital government through kiosks. Output performance measures for service transformation planning and implementation have been developed for 2012/13.

Output Appropriation: Services for Ethnic Affairs

Under this appropriation we provide policy advice and ministerial servicing in relation to ethnic affairs. We also provide advisory and information services to ethnic communities; and operational and secretariat support for grant funding bodies. We manage the contract for the telephone interpreting service (Language Line) and provide information and training to ethnic communities and agencies using Language Line.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
5,037	Revenue Crown	4,939	4,613	4,613
737	Revenue Third Parties	1,304	1,113	1,015
5,774	Total Revenue	6,243	5,726	5,628
5,671	Expenses	6,243	5,726	5,497
103	Net Surplus/(Deficit)	–	–	131

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $517,000 was due to a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($267,000), a reallocation of shared services costs (decrease of $12,000), a lower level of demand for KiwiSaver and the State Sector Retirement Savings Schemes ($41,000), a decrease in demand for Language Line services ($150,000) and an expense transfer from 2011/12 to 2012/13 for the Small Medium Enterprise Migrant Levy Project due to a delay in the commencement of the project ($150,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $103,000).

Output: Ethnic Affairs Policy Advice

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[53]	Assessed as ‘Satisfied’ or better	Very good	Q1: Good Q2: N/A Q3: Satisfactory Q4: Satisfactory*

*: In 2011/12, we established quarterly assessments of policy advice to gain more timely feedback from Ministers on our performance. During the year we received three quarterly assessments from the Minister for Ethnic Affairs. Completion of a satisfaction survey for the second quarter was not possible due to the election period.

Output: Ministerial Correspondence and Questions

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	100%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*

*: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Activity Information
	Standard	2010/11	2011/12
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	150–200	New measure	223

Output: Advisory and Information Services to Ethnic Communities

Performance Information
Intercultural Awareness and Communication programme:
	Standard	2010/11	2011/12
training sessions, including train the trainers sessions, held	15–20	New measure	34
participation levels – attendees	400–450	268	422
Forums and workshops for ethnic communities:
forums and workshops held	30–40	58	40
participation levels – attendees	650–800	New measure	1,537*
Respondent satisfaction with the quality of advisory services provided	At least 95% assessed as ‘Satisfactory’ or better	96%	96%
Interpreting clients connected with an appropriate interpreter within two minutes of a call to Language Line	At least 95% (of 40,000–42,000)	Revised measure	98.8% (38,837)**
Responses to requests from communities, local and central government, and NGOs for information or advice	11,000–12,500	11,920	14,692

*: The participation levels at forums and workshops for ethnic communities was higher than anticipated, primarily due to the large number of attendees at the ethnic conference series.
**: We revised our measure for interpreting clients connected to an interpreter, to measure timeliness rather than demand, to better reflect our performance expectation.

Activity Information
	Standard	2010/11	2011/12
Agencies with agreements for the provision of telephone interpreting services through Language Line	85	77	83*

*: The number of agencies with agreements for the provision of telephone interpreting services through Language Line reduced during 2010/11 due to the amalgamation of Primary Health Organisations. During 2011/12 we increased the number of new agencies providing Language Line.

Output Appropriation: Support Services for Grant Funding Bodies

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	107	1,232	1,232
–	Revenue Third Parties	9,592	8,867	7,961
–	Total Revenue	9,699	10,099	9,193
–	Expenses	9,699	10,099	8,994
–	Net Surplus/(Deficit)	–	–	199

The increase in the budget between the Main Estimates and the Supplementary Estimates of $400,000 was due to an increase in funding for the administration costs for the Christchurch Earthquake Appeal Trust ($549,000), an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($577,000) and a transfer of funding from Administration of Grants in Vote Community and Voluntary Sector due to a realignment of portfolio responsibilities ($117,000), partially offset by a decrease in the provision of services to the Lottery Grants Board ($842,000) and a reallocation of shared services costs (decrease of $1,000).

Actual expenditure was 11 per cent lower than the Supplimentary Estimates, primarily due to underspend related to departmental restructuring.

Output: Support Services for Grant Funding Bodies – Internal Affairs

Performance Information
Grant applications received, assessed and:
	Standard	2010/11	2011/12
Online information on grant funding opportunities and applications processes current: currency	Online information for all funds reviewed at least once annually	New measure	Achieved
presented for decision within agreed timeframes	At least 95% (of 5,700–6,200)	100%	100% (of 4,365)
not presented for decision (ineligible or incomplete)	1,000–2,000	New measure	837*
Committee/Trust member satisfaction with operational support received[54]	Assessed by at least 90% as 4 or better	New measure	88%**

*: Fewer grant applications than forecast were deemed ineligible or incomplete. Timeliness standards continue to be met. This may reflect an increased understanding of the information required to apply for a grant.
**: The performance standard for Committee/Trust member satisfaction has not been achieved. Although this result may be influenced by a low response rate, we are considering the outcome to identify common themes and areas for potential improvement.

Activity Information
New Zealand Lottery Grants Board
	Standard	2010/11	2011/12
Support services provided to the following grant funding bodies – committee meetings organised:	Combined: 58–65 (excl CEAT)	New measure	63 (excl CEAT)
Distribution Committees of the New Zealand Lottery Grants Board
New Zealand Winston Churchill Memorial Trust
Christchurch Earthquake Appeal Trust (CEAT)			CEAT 10*

*: Ten Advisory Board meetings were held.

Vote Local GovernmentMulti-class Output Appropriation: Services for Local Government

Output Appropriation: Information Support and Regulatory Services – Local Government

Under this appropriation we provide information to and about local government, administer the Local Government Act 2002 and other statutes, and provide operational advice and support to the Minister of Local Government. We administer the Local Electoral Act 2001 and provide advisory and support services to the Local Government Commission for its statutory functions. We administer the Rates Rebate Scheme, provide regulatory and boating services for Lake Taupo (including providing the Harbourmaster and managing the Lake Taupo Landing Reserve) and provide governance and management of the National Dog Control Information Database.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
2,661	Revenue Crown	3,433	2,444	2,444
698	Revenue Third Parties	–	721	648
3,359	Total Revenue	–	3,165	3,092
3,462	Expenses	3,433	3,186	3,751
(103)	Net Surplus/(Deficit)	–	(21)	(659)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $247,000 was due to a transfer of funding from 2011/12 to 2012/13 due to efficiency gains and savings initiatives associated with the National Dogs Database and the Rates Rebate Scheme ($200,000), a decrease in funding for an ongoing programme of initiatives to enable the department to position for efficiency savings from 1 July 2012 ($172,000) and a lower level of demand for the KiwiSaver and State Sector Retirement Savings Schemes ($10,000), partially offset by a reallocation of shared services costs ($135,000).

Actual expenditure was 18 per cent higher than the Supplementary Estimates, mainly due to an increase in costs in the review of local government emergency response framework.

Output: Local Government Commission Advice and Support

Performance Information
	Standard	2010/11	2011/12
Local Government Commission decisions dispatched to parties within 10 days, or other agreed timing	100%	No notified decisions made	100%
Local Government Commission’s satisfaction with the quality of advice and support services received[55]	Assessed as ‘3’ or above	4	5

Output: Local Government Services

Performance Information
	Standard	2010/11	2011/12
Responses to requests for information about the Rates Rebate Scheme within 10 days of receipt	At least 98% (of 300–600)	Revised measure	99% (of 677)*
Eligible claims for rates rebates processed within 20 days of receipt	At least 98% (of 105,000–120,000)	100% (of 111,598)	54.8% (116,377)*
Availability of the dog registration database 24 hours a day, 7 days a week	At least 99%	99%	100%

*: Over the year, we have sought to improve the efficiency of our administration of the Rates Rebate Scheme. The target timeframe for responses to requests for information has been reduced from 15 days to 10 days, to better reflect performance expectations. We did not meet performance standards for processing eligible rates rebate claims during the year. Improved reporting mechanisms meant we were able to more accurately report processing times. We are reviewing processes and measures for processing claims. This measure refers to reimbursements to councils – processing time does not affect payments to ratepayers.

Output: Regulatory and Boating Services for Lake Taupo

Performance Information
	Standard	2010/11	2011/12
Boating facilities and navigational safety equipment inspected in accordance with an annual compliance programme	All	100%	Achieved
Lake Taupo Asset Management plan actions for current year implemented	All	New measure	Achieved
Stakeholders’ satisfaction with the quality of Lake Taupo regulatory services[56]	Assessed by at least 85% as 3 or above	100%	95%

Output Appropriation: Policy Advice – Local Government

Under this appropriation we provide of policy advice on, and information relating to, local government issues, including ministerial correspondence and questions.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
6,892	Revenue Crown	6,489	4,325	4,325
100	Revenue Third Parties	–	66	63
6,992	Total Revenue	6,489	4,391	4,388
6,563	Expenses	6,489	4,391	3,729
429	Net Surplus/(Deficit)	–	–	659

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $2.098 million was due to a reallocation of shared services costs ($1.482 million), a decrease in funding for an ongoing programme of initiatives to enable the department to position for efficiency savings from 1 July 2012 ($837,000) and a lower level of demand for the KiwiSaver and State Sector Retirement Savings Schemes ($9,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($230,000). Actual expenses are 15 per cent lower than the Supplementary Estimates, mainly due to lower personnel costs resulting from delays in filling vacancies.

Output: Local Government Policy Advice

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[57]	Assessed as ‘Satisfied’ or better	Very good	Q1: N/A Q2: N/A Q3: N/A Q4: Very Good*

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers of our performance. During the year we received one quarterly assessment from the Minister of Local Government, covering the duration of the current Minister’s responsibility for the portfolio. Completion of satisfaction surveys for the first two quarters was not possible due to the election period. Completion of a satisfaction survey for the third quarter was not possible due to a change of Minister.

Output: Ministerial Correspondence and Questions

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	100%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	New measure	793

*: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Vote Ministerial Services

Output Appropriation: Official Visits and Events Coordination

Under this appropriation we manage programmes for visiting guests of Government, State and ministerial functions. We coordinate a range of services in support of ceremonial and commemorative events and facilitate the passage of New Zealand and foreign dignitaries and others authorised by the Crown into and out of New Zealand.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
5,378	Revenue Crown	4,389	4,285	4,285
32	Revenue Third Parties	46	46	36
5,410	Total Revenue	4,435	4,331	4,321
5,361	Expenses	4,435	4,331	4,343
49	Net Surplus/(Deficit)	–	–	(22)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $104,000 was due to a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($117,000), partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs (increase of $13,000). The Minister of Finance approved a fiscally neutral transfer of $216,000 from Support Services to Members of the Executive to Official Visits and Events Coordination under section 26A of the Public Finance Act in May 2012.

Output: Visits and Official Events Coordination

Performance Information
Sponsoring Ministers’ satisfaction with arrangements for:
	Standard	2010/11	2011/12
design and implementation of programmes for guests of government[58]	Assessed as ‘Satisfied’ or better	New measure	Satisfied
design and implementation of State and Ministerial functions	Assessed as ‘Satisfied’ or better	New measure	Satisfied
coordination and management of official events	Assessed as ‘Satisfied’ or better	New measure	Satisfied

Activity Information
	Standard	2010/11	2011/12
Official visits – Heads of State and full guests of government	25–30 visits (average 1–2 days)	New measure	71*
State and Ministerial functions	4–8	New measure	5
Commemorative and special events	10–15	New measure	14
Facilitations of parties through international airports (with an average 1-4 people in each party)	500–600 facilitations	New measure	745*

*: In 2011/12 New Zealand hosted an increased number of large international events including the Rugby World Cup and the Pacific Islands Forum. This increased the number of Head of State and guest of government visitors received and the number of airport facilitations compared with previous years.

Output Appropriation: Support Services to Members of the Executive

Under this appropriation we provide support services for Members of the Executive, including in their capacity as a Member of Parliament, primarily through office personnel and administrative services, information and communications technology, and the provision and management of residential accommodation.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
26,613	Revenue Crown	26,455	26,473	26,473
382	Revenue Third Parties	362	397	411
9	Gain on sale of Property, Plant and Equipment	–	–	–
27,004	Total Revenue	26,817	26,870	26,884
26,475	Expenses	26,852	26,870	26,533
529	Net Surplus/(Deficit)	(35)	–	351

The increase in the budget between the Main Estimates and the Supplementary Estimates of $18,000 was due to an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($208,000), largely offset by a decrease in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($190,000).

The Minister of Finance approved a fiscally neutral transfer of $216,000 from Support Services to Members of the Executive to Official Visits and Events Coordination under section 26A of the Public Finance Act in May 2012.

Output: Support Services to Members of the Executive

Performance Information
	Standard	2010/11	2011/12
Completion by Ministerial office staff of ‘core role’ induction training within two months in their positions	At least 90%	New measure	100%
Availability of information and communications technology systems, 24 hours a day, 7 days a week	No less than 99.5%	New measure	99.85%
Minister’s satisfaction with the quality and level of support services provided to the Members of the Executive[59]	Assessed as ‘Satisfied’ or better	Very Good	Good/Very Good

Activity Information
	Standard	2010/11	2011/12
Average number of Ministerial office personnel provided	150–170	New measure	154
Executive Council and Members of the Executive – Salaries and Allowances (PLA)	26–30 people	New measure	28
Former Governors-General – Annuities and Other Payments (PLA)	4–8 people	New measure	7
Former Prime Ministers – Annuities (PLA)	3–7 people		5
Former Prime Ministers – Domestic Travel	50–70 transactions	New measure	127
Members of the Executive – Travel	3,000–3,400 transactions	New measure	2876

Output Appropriation: VIP Transport Services

Under this appropriation we provide chauffeur-driven and self-drive vehicle services for parties specified in legislation, as authorised by Members of the Executive, or who otherwise meet qualifying criteria.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	–	–	–
7,246	Revenue Third Parties	7,947	7,947	8,006
7,246	Total Revenue	7,947	7,947	8,006
7,214	Expenses	7,947	7,947	7,936
32	Net Surplus/(Deficit)	–	–	70

Output: VIP Transport Services

Performance Information
	Standard	2010/11	2011/12
Fuel efficiency for chauffeur-driven vehicles (annual average)	No more than 10 litres per 100km	9.5L/km	9.07L/km
Chauffeur-driven services – failure rate (level of sustained complaints)	Fewer than 0.5% of jobs (of 39,000–42,000 jobs)	0.0015%	0.096%
Self-drive vehicles (in use) with current registration and warrants of fitness	All (of 25–35)	New measure	All

Activity Information
	Standard	2010/11	2011/12
Total vehicle fleet	72–77	New measure	75
Chauffeur-driven services – total distance travelled	1–1.25 million kms	New measure	794,813*

*: The performance standard was incorrectly reported in the Information Supporting the Estimates. The total distance travelled is demand driven.

Vote National Archives Multi-class Output Appropriation: Archives Management and Policy Advice

Output Appropriation: Archives Services

Under this appropriation we manage public archives in both physical and digital formats on behalf of the Crown. We provide public access to archives held by Archives New Zealand, and support community, iwi and hapū organisations and other jurisdictions to preserve and manage their own records and archives.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
9,205	Revenue Crown	18,931	20,266	20,271
323	Revenue Third Parties	743	600	510
9,528	Total Revenue	19,674	20,866	20,781
9,442	Expenses	19,674	20,866	20,261
86	Net Surplus/(Deficit)	–	–	520

The increase in the budget between the Main Estimates and the Supplementary Estimates of $1.192 million was due to a reallocation of shared services costs ($934,000) and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($551,000), partially offset by an expense transfer from 2011/12 to 2012/13 to reflect timing of delivery of the Government Digital Archive project (decrease of $150,000) and a realignment of third party revenue and expenditure (decrease of $143,000).

Output: Managing Public Archives

Performance Information
	Standard	2010/11	2011/12
Accession of transfers received from public offices completed – linear metres (LM)	3,000–4,500 LM (from 70–90 transfers)	New measure	2,405 LM (from 84 transfers)*
Descriptions of archives items newly available through the online index	380,000–420,000	454,922	303,424**
Pages (or similar) of archives items digitised	180,000–220,000	351,831	781,607***
Storage environments maintained to required standards 24 hours a day, 7 days a week	At least 95%	New measure	80.6% temperature 67.1% relative humidity****

*: The measure of the accession of transfers received from public offices is quantified in linear metres. During the year we received an unexpectedly large number of non-textual items such as photographs and plans that cannot be quantified in linear metres and are not reflected in the performance standard. The standard is considered to have been met.
**: During the year resources have been redirected towards capability-building projects and higher priorities such as the Government Digital Archive, affecting the number of archives descriptions newly available through the online index. Resources will be rebalanced to ensure this target is met in 2012/13.
***: Demand for digitisation has been higher than anticipated this year. Predicting the level of digitisation has proved difficult due to the size of items being digitised varying widely. The overachievement of this target reflects the increased emphasis put on online service delivery. The standard for this measure has been revised for 2012/13.
****: We are continually seeking to create consistent, optimal storage environments for our holdings. Achieving these strict standards is an iterative process. Although deviations from the required temperature and humidity levels have been minimal, having limited or no effect on preservation, Archives New Zealand is taking steps to improve the environmental consistency in the affected repository areas.

Activity Information
	Standard	2010/11	2011/12
Archives held in storage: physical archives – linear metres (LM)	99,000–102,000 LM	97,922 LM	103,327 LM

Output: Provision of Access to Public Archives

Performance Information
Responses to reference requests provided within standard timeframes:
	Standard	2010/11	2011/12
Availability of online services 24 hours a day, 7 days a week	At least 99%	New measure	98.1%*
reading rooms: 1 hour	At least 95% (of 52,000–58,000)	New measure	93% (of 47,869)**
15 working days	At least 95% (of 13,000–16,000)	New measure	95.6% (of 14,152)
Copies of archives newly made available online: General archival items	12,000–15,000	New measure	39,825***

*: The Archway website was subjected to several planned outages that have affected availability statistics for 2011/12. A key reason for outages was security patches being applied to ensure compliance with the Cyber Security Strategy. Initial issues with this work have been resolved or workarounds put in place to mitigate ongoing impacts. Availability of online services was also affected by a fire at a network infrastructure facility.
**: Retrieval times for requests were impacted by organisational restructuring and trialling of new retrieval methods. Performance has improved with method refinement; we expect to achieve the standard in 2012/13.
***: The number of general archival items made available online has significantly surpassed the standard as a number of collaborative arrangements have taken effect, enabling us to make more items available digitally than we had anticipated. The standard for this measure has been revised for 2012/13 year to better reflect our performance expectations.

Output: Community Archives Support

Performance Information
	Standard	2010/11	2011/12
Community archives training courses delivered	5 (average 20 participants)	5	6
Attendee satisfaction with community archives training courses – assessed as ‘Good’ or ‘Very Good’[60]	At least 80% (of 90–110 attendees)	New measure	100% (82)
Availability of the online descriptive tool 24 hours a day, 7 days a week	At least 99%	New measure	99.6%
Quality review of new entries to the online descriptive tool completed within 5 days	At least 80% (of 100–150)	New measure	100% (of 975)*

*: The number of quality reviews of new entries is determined by additions made by community archives institutions, and is therefore affected by demand. High demand in 2011/12 compared with previous years may reflect the level of support given to community archives, and their confidence in the online tool provided by Archives New Zealand.

Output Appropriation: Policy Advice

Under this appropriation we provide policy advice and Ministerial support services focused on public recordkeeping and management of national archives.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	527	382	382
–	Revenue Third Parties	8	4	6
–	Total Revenue	535	386	388
–	Expenses	535	386	323
–	Net Surplus/(Deficit)	–	–	65

The decrease in budget between the Main Estimates and the Supplementary Estimates of $149,000 was due to a reallocation of shared services costs ($149,000) and a realignment of third party revenue and expenditure ($4,000), partially offset by an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($4,000).

Actual expenditure was 16 per cent lower than the Supplementary Estimates primarily due to vacancies held during the Department’s restructuring.

Output: Policy Advice – National Archives

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[61]	Assessed as ‘Satisfied’ or better	New measure	Q1: Good Q2: N/A Q3: N/A Q4: Very Good*
Support services provided to the following statutory body advising the Minister: Archives Council – Satisfaction with the quality of support received[62]	Assessed as ‘Satisfied’ or better	70%	Satisfied

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers on our performance. During the year we received two quarterly assessments from the Minister of Internal Affairs, who is responsible for National Archives. Completion of satisfaction surveys for the second and third quarters was not possible due to the election period and a change of Minister, respectively.

Output: Ministerial Support Services – National Archives

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	89%*
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved**
Information briefings and responses required to Ministerial correspondence, information requests and parliamentary questions	10–20	New measure	9

*: A response to one written parliamentary question was late. We have reviewed our processes to ensure that this does not reoccur.
**: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Output Appropriation: Regulation of Public Sector Recordkeeping

Under this appropriation we administer all aspects of the regulatory regime under the Public Records Act 2005, including where the Chief Archivist has statutory independence.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
–	Revenue Crown	3,877	3,559	3,559
–	Revenue Third Parties	173	320	127
–	Total Revenue	4,050	3,879	3,686
–	Expenses	4,050	3,879	3,743
–	Net Surplus/(Deficit)	–	–	(57)

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $171,000 was due to a reallocation of shared services costs ($421,000), partially offset by an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($103,000) and a realignment of third party revenue and expenditure ($147,000)

Output: Regulation of Public Sector Recordkeeping

Performance Information
	Standard	2010/11	2011/12
Public offices independently audited against recordkeeping standards (Public Records Act 2005)	At least 20% (of est 200)	19% (38 offices audited)	21.5% (43 offices audited)
Appraisal reports submitted to and received by the Chief Archivist processed within 10 weeks	At least 80% (of 50–70)	New measure	86.5% (of 37)
Recordkeeping advice requests responded to within 5 working days	At least 75% (of 800–1,000)	New measure	87.2% (of 337)*
Attendee satisfaction with government recordkeeping training courses – assessed as ‘Good’ or ‘Very Good’[63]	At least 80% (of 250–300)	New measure	96.8% (of 166)**

*: The number of recordkeeping advice responses is reflective of decreased demand. This may be an indicator of increased capability across the recordkeeping sector, as people require less assistance.
**: The number of course attendees is indicative of decreased demand for government recordkeeping training. The reduction in demand may be attributed to decreased funding for training, across the public sector.

Vote National Library Multi-class Output Appropriation: National Library Services

Output Appropriation: Access to Information

Under this appropriation we provide services which assist access to library collections and other information, including cataloguing and describing, tools and finding aids. We provide access to the collections and purchase information. We also administer the Public Lending Right for New Zealand Authors Scheme.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
9,273	Revenue Crown	27,037	28,857	28,856
2,387	Revenue Third Parties	5,877	5,996	6,207
11,660	Total Revenue	32,914	34,853	35,063
9,664	Expenses	32,787	34,726	33,246
1,996	Net Surplus/(Deficit)	127	127	1,817

The increase in budget between the Main Estimates and the Supplementary Estimates of $1.939 million was due to an expense transfer from 2010/11 to 2011/12 due to a change in timing for Building a National Library for the 21st Century ($2.629 million), development of the Aotearoa People’s Network Kaharoa ($697,000), Digitisation of the Appendices to the Journals of the House of Representatives ($73,000), an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($99,000) and an increase in Interloan Activity ($160,000), partially offset by a decrease from a realignment of third party revenue and expenditure ($41,000), expense transfers from 2011/12 to 2012/13 due to a change in timing for the Kotui implementation ($100,000), development of the Aotearoa People’s Network Kaharoa ($429,000), delays in the New Generation Implementation Programme ($290,000), a reallocation of shared services costs ($849,000) and a transfer of funding to Public Lending Right for New Zealand Authors ($10,000).

Output: Access to information

Performance Information
Availability of online services 24 hours a day, 7 days a week (to support 4.4m-4.5m visits):
	Standard	2010/11	2011/12
Catalogue records for newly published material available online within 15 days of receipt	At least 91% (of 20,000–25,000)	91%	84% (of 23,116)*
Digitised items newly available for access online	At least 600,000	756,052	707,452
Te Puna catalogue and interloan services to subscribers	At least 95%	99%	99%
Library information services (other than Te Puna)	At least 95%	99%	99%
Requests (non-school) for the off-site supply of documents – completed within 2 days	At least 90% (of 20,000–25,000)	99%	93% (of 12,378)
Public Lending Right payments to authors made within the timeframe stipulated by regulation	All (of 1,600–1,650)	New measure	99% (of 1,666)**

*: The move back into the redeveloped National Library Molesworth Street building and an unexpectedly large intake of material in May 2012 impacted on the Library’s ability to catalogue all material received within 15 days of receipt.
*: Public Lending Right payments were made to all authors. However, technical problems with the Public Lending Right system delayed payment to 24 authors. We are working to resolve these in time for the next round of author payments.

Activity Information
	Standard	2010/11	2011/12
New Zealand libraries participating in Te Puna (catalogue and interloan services)	98% (of 250–255)	New measure	92% (of 264)*
Interloan requests made through Te Puna	95,000–105,000	New measure	87,092**
Visits to National Library reading rooms	30,000–40,000	New measure	36,829

*: A total of 246 libraries participate in Te Puna; equivalent to 98.4% of the original performance standard. However, the baseline number of libraries monitored was revised and subsequently increased to 264 during the year, meaning the original performance standard was not achieved.
**: The amalgamation of Auckland Council Libraries and the creation of the SMART Libraries Consortium mean that lending within these groups is no longer considered interlibrary loans, reducing the number of interloan requests through Te Puna. The performance standard for 2012/13 has been adjusted accordingly.

Output Appropriation: Collecting and Preserving Information

Under this appropriation we collect and preserve published and unpublished items for the National Library and Alexander Turnbull Library collections.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
9,153	Revenue Crown	22,685	22,327	22,327
261	Revenue Third Parties	385	614	610
9,414	Total Revenue	23,070	22,941	22,937
12,382	Expenses	23,070	22,941	21,716
(2,968)	Net Surplus/(Deficit)	–	–	1,221

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $129,000 was due to a reallocation of shared services costs ($978,000), an expense transfer from 2011/12 to 2012/13 due to delays in the New Generation Implementation Programme ($191,000) partially offset by an expense transfer from 2010/11 to 2011/12 for Building a National Library for the 21st Century (increase of $733,000), a realignment of third party revenue and expenditure (increase of $229,000), and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($78,000).

Actual expenditure was five per cent lower than the Supplementary Estimates primarily due to delays in delivery and commencement of preservation projects ($800,000). An in-principle expense transfer up to a maximum of $1.203 million to 2012/13 was approved.

Output: Collecting and Preserving Information

Performance Information
New heritage items:
	Standard	2010/11	2011/12
accession records for unpublished items – completed within 10 days of receipt	At least 95% (of 1,000–1,500)64	98%	98% (of 5,586)*
descriptive records for unpublished items – added within 20 days of accession	At least 95% (of 1,000–1,500)[64]	New measure	98% (of 5,586)*
At-risk items digitised or digital formats transformed	At least 1,100	1,332	1,450
Microfilm frames of ‘at-risk’ newspapers created as part of the Newspaper Preservation Programme	At least 300,000	New measure	308,457

Activity Information
	Standard	2010/11	2011/12
Acquisitions to the Alexander Turnbull Library (new heritage items)	65,000–75,000	New measure	68,967
Records added to the information system for unpublished items	75,000–85,000	New measure	80,395

*: The volume of unpublished items acquired is difficult to forecast and relies on external factors such as donations.

Output Appropriation: Library and Information Services to Schools

Under this appropriation we provide library and information services and products to schools, in support of the National Curriculum.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
5,493	Revenue Crown	14,142	16,032	16,032
86	Revenue Third Parties	435	242	197
5,579	Total Revenue	14,577	16,274	16,229
5,244	Expenses	14,577	16,274	15,395
335	Net Surplus/(Deficit)	–	–	834

The increase in the budget between the Main Estimates and the Supplementary Estimates of $1.697 million was due to a reallocation of shared services costs (increase of $1.879 million), an expense transfer from 2010/11 to 2011/12 for Building a National Library for the 21st Century ($151,000), Public Programme World Cup ($50,000), an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($45,000) partially offset by a realignment of third party revenue and expenditure (decrease of $193,000), a transfer of funding from 2011/12 to 2012/13 due to Curriculum Services efficiency savings (decrease of $100,000) and an expense transfer from 2011/12 to 2012/13 due to delays in the New Generation Implementation Programme (decrease of $135,000).

Actual expenditure was five per cent lower than the Supplementary Estimates primarily reflecting delays in the Building a National Library for the 21st Century project and delay in the Transformation of Services to Schools project. In-principle expense transfers of up to a maximum of $0.582 million to 2012/13 were approved.

Output: Library and Information Services to Schools

Performance Information
Requests for the supply of:
	Standard	2010/11	2011/12
items from the schools collections met within 5 days of receipt	At least 75% (of 35,000–40,000)	70%	88% (of 35,389)
documents from the general collection (offsite) met within 4 days of receipt	At least 95% (of 17,000–22,500)	100%	99% (of 14,295)*
Advisory support provided to targeted schools	At least 75% (of 750–850)	New measure	96% (of 800)

Activity Information
	Standard	2010/11	2011/12
Items supplied on request from the schools collection	950,000–1,000,000	New measure	883,488**

*: Demand from schools for copies is dropping as they make greater use of e-journals and online resources.
**: The number of items supplied on request from the schools collection did not reach the forecast volume because of disruption in demand patterns and access to collections following the Canterbury earthquakes. We have adjusted the forecast number of items supplied to 900,000-950,000, as we return to a normal level of demand.

Output Appropriation: Policy Advice and Statutory Servicing

Under this appropriation we provide policy advice on the role of information in New Zealand’s cultural and economic life, including services to the Minister Responsible for the National Library. We support the advisory bodies established under the National Library of New Zealand (Te Puna Mātauranga o Aotearoa) Act 2003 and the Public Lending Right for New Zealand Authors Act 2008.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
372	Revenue Crown	1,019	870	870
4	Revenue Third Parties	21	26	10
376	Total Revenue	1,040	896	880
374	Expenses	1,040	896	720
2	Net Surplus/(Deficit)	–	–	160

The decrease in budget between the Main Estimates and the Supplementary Estimates of $144,000 was due to a reallocation of shared services ($188,000) partially offset by an expense transfer from 2010/11 to 2011/12 for Building a National Library for the 21st Century ($37,000), a realignment of third party revenue and expenditure ($5,000) and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($2,000).

Actual expenditure was 20 per cent lower than the Supplementary Estimates largely due to vacancies held during the Department’s restructuring.

Output: Policy Advice and Statutory Servicing

Performance Information
Policy Advice – National Library
	Standard	2010/11	2011/12
Policy work programme to support the Output Plan delivered with:
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[65]	Assessed as ‘Satisfied’ or better	Revised measure	Q1: Good Q2: N/A Q3: N/A Q4: Very Good*
Ministerial Support Services – National Library
Acceptance of first draft responses presented to the Minister	At least 95%	New measure	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	100%	75%**
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved***
Support Services provided to the following statutory bodies advising the Minister: Guardians Kaitiaki of the Alexander Turnbull Library Library and Information Advisory Committee Public Lending Right Advisory Group
Statutory body member satisfaction with the quality of support	Assessed as ‘Satisfied’ or better	New measure	Satisfied****
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	New measure	4

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers on our performance. During the year we received two quarterly assessments from the Minister of Internal Affairs, who is responsible for the National Library. Completion of satisfaction surveys for the second and third quarters was not possible due to the election period and a change of Minister, respectively.
**: A response to one written parliamentary question was late. We have reviewed our processes to ensure that this does not reoccur.
***: See quality criteria. Assessed by the New Zealand Institute of Economic Research.
****: Surveys were conducted for the Guardians Kaitiaki of the Alexander Turnbull Library and the Library and Information Advisory Committee. A survey was not conducted to assess the satisfaction of Public Lending Rights Advisory Group members as no meetings were held for 2011/12.

Vote Racing

Output Appropriation: Policy Advice – Racing

Under this appropriation we provide policy advice on matters relating to racing and sports betting and on the racing industry generally; drafting Ministerial correspondence and questions; and administration of Crown funding in relation to racing.

Revenue and output expenses ($000)
Actual		Mains	Supps.	Actual
2010/11		2011/12
357	Revenue Crown	221	202	202
6	Revenue Third Parties	–	4	2
363	Total Revenue	221	206	204
246	Expenses	221	206	149
117	Net Surplus/(Deficit)	–	–	55

The decrease in the budget between the Main Estimates and the Supplementary Estimates of $15,000 was due to a reallocation of shared services costs ($22,000) partially offset by an expense transfer from 2010/11 to 2011/12 for the integration of new functions and consequent restructuring of the Department of Internal Affairs ($6,000) and an increase in funding for an ongoing programme of initiatives to enable the Department to position for efficiency savings from 1 July 2012 ($1,000).

Actual expenditure was 28 per cent lower than the Supplementary Estimates, mainly due to lower personnel costs resulting from delays in filling vacancies.

Output: Racing Policy Advice

Performance Information
Policy work programme to support the Output Plan delivered with:
	Standard	2010/11	2011/12
agreed timeframes met	At least 95%	New measure	100%
any extensions agreed before required dates	At least 95%	New measure	100%
Minister’s satisfaction with the quality of policy advice (quarterly)[66]	Assessed as ‘Satisfied’ or better	Very good	Q1: N/A* Q2: N/A* Q3: Good Q4: N/A*

*: In 2011/12 we established quarterly assessments of policy advice to gain more timely feedback from Ministers on our performance. During the year we received one quarterly assessment from the Minister of Racing. Completion of satisfaction surveys for the first and second quarters were not possible due to the election period. No assessment was completed for the fourth quarter as no substantial policy advice was provided for this period.

Output: Ministerial Correspondence and Questions

Performance Information
	Standard	2010/11	2011/12
Acceptance of first draft responses presented to the Minister	At least 95%	100%	100%
Timeframes set in legislation or otherwise agreed with the Minister, met	At least 95%	New measure	100%
Information briefings delivered to agreed quality criteria and standards demonstrated through independent assessment	Agreed quality criteria and standards met	New measure	Achieved*
Information briefings and responses required to ministerial correspondence, information requests and parliamentary questions	As required	48	45

*: See quality criteria. Assessed by the New Zealand Institute of Economic Research.

Footnotes

[40] The Minister is asked to assess the quality of the monitoring service received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[41] Committee/Trust members are asked to assess support received on a five-point scale (1–5, with 5 the highest rating).

[42] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[43] CDEM Group stakeholders are asked to assess their satisfaction with the quality of services and information received on a five-point scale: Very Satisfied, Satisfied, Neither Satisfied nor Unsatisfied, Unsatisfied, Very Unsatisfied.

[44] Training course attendees are asked to assess the training received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[45] Customers are asked to assess quality of translation services provided on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[46] ICT Ministers Group, ICT Strategy Group and ICT Council members are asked to assess the quality of advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[47] Identity Service customers are asked to assess the quality of the service they received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[48] Commissioners are asked to assess support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[49] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[50] The Minister is asked to assess the quality of the monitoring service received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[51] Gambling sector organisations and operators are asked to assess information services received on a five-point numerical scale (1–5, with 5 the highest rating).

[52] Commission members are asked to assess support received on a five-point numerical scale (1–5, with 5 the highest rating).

[53] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[54] Committee/Trust members are asked to assess support received on a five-point scale (1–5, with 5 the highest rating).

[55] The Local Government Commission is asked to assess the support it receives on a five point numerical scale (1–5, with 5 the highest rating).

[56] Stakeholders are asked to assess the support received on a five point numerical scale (1–5, with 5 the highest rating).

[57] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[58] Sponsoring Ministers are asked to assess arrangements on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[59] The Minister is asked to assess support services provided on a five-point scale: Very Good, Good, Satisfied, Poor, Very poor.

[60] Training course attendees are asked to assess the usefulness of the training received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[61] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[62] Statutory body members are asked to assess the quality support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[63] Training course attendees are asked to assess the usefulness of the training received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[64] The performance standard for this number is recorded incorrectly in the Information Supporting the Estimates of Appropriations for Vote National Library as 65,000–75,000.

[65] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

[66] The Minister is asked to assess the quality of policy advice and support received on a five-point scale: Very Good, Good, Satisfied, Poor, Very Poor.

The Department of Internal Affairs

Te Tari Taiwhenua

Building a safe, prosperous and respected nation

Part B: Service Performance

On this page

Statement of Responsibility

Independent Auditor’s Report

Opinion

Basis of opinion

Responsibilities of the Chief Executive

Responsibilities of the Auditor

Independence

Matters relating to the electronic presentation of the audited financial statements, non-financial performance information and schedules of non-departmental activities

Introduction

Note on definitions used for output performance measures

Vote Community & Voluntary Sector Multi-class Output Appropriation: Policy Advice, Advisory and Support Services

Output Appropriation: Administration of Grants

Output: Administration of Grants – Community

Output Appropriation: Community Advisory Services

Output: Community Development and Engagement Advice

Output Appropriation: Policy Advice

Output: Policy Advice – Community and Voluntary Sector

Output: Ministerial Support Services – Community and Voluntary Sector

Conditions on Use of Appropriation

Output: Monitoring of Crown Entities – Community

Output Appropriation: Support Services for Grant Funding Bodies

Output: Support Services for Grant Funding Bodies – Community

Vote Emergency Management Multi-class Output Appropriation: Emergency Management Services

Output Appropriation: Management of National Emergency Readiness, Response and Recovery

Output: Management of National Emergency Readiness, Response and Recovery

Output Appropriation: Policy Advice – Emergency Management

Output: Emergency Management Policy Advice

Output: Ministerial Correspondence and Questions

Output Appropriation: Support Services, Information and Education

Output: Emergency Sector Support and Development

Output: Community Information

Vote Internal Affairs

Output Appropriation: Anti-Money Laundering and Countering Financing of Terrorism

Output: Anti-Money Laundering and Countering Financing of Terrorism

Output Appropriation: Contestable Services (RDA)

Output: Translation Services

Output Appropriation: Cross-Government ICT Investment Proposals

Output: Cross-Government ICT Investment Proposals

Output Appropriation: Government Technology Services

Output: Government Technology Services

Output Appropriation: Identity Services

Output: Citizenship

Output: Passports

Output: Births, Deaths, Marriages and Civil Unions

Output: Identity and Authentication Services

Output Appropriation: Machinery of Government Transition Costs

Multi-class Output Appropriation: Policy and Advisory Services

Output Appropriation: Information and Advisory Services

Output: New Zealand Gazette

Output: Authentications Unit and Congratulatory Message Service

Output: Commissions of Inquiry and Similar Bodies

Output Appropriation: Policy Advice – Internal Affairs

Output: Internal Affairs Policy Advice

Output: Ministerial Correspondence and Questions

Output: Monitoring of Crown Entities – Internal Affairs

Output Appropriation: Regulatory Services

Output: Regulatory Services – Gambling

Output: Gambling Commission

Output: Regulatory Services – Censorship

Output: Regulatory Services – Unsolicited Electronic Messages

Output Appropriation: Service Delivery Programme Development PLA

Activity information

Output Appropriation: Services for Ethnic Affairs

Output: Ethnic Affairs Policy Advice

Output: Ministerial Correspondence and Questions

Output: Advisory and Information Services to Ethnic Communities

Output Appropriation: Support Services for Grant Funding Bodies

Output: Support Services for Grant Funding Bodies – Internal Affairs

Vote Local GovernmentMulti-class Output Appropriation: Services for Local Government

Output Appropriation: Information Support and Regulatory Services – Local Government

Output: Local Government Commission Advice and Support

Output: Local Government Services

Output: Regulatory and Boating Services for Lake Taupo

Output Appropriation: Policy Advice – Local Government

Output: Local Government Policy Advice