The Department of Internal Affairs

Te Tari Taiwhenua | Department of Internal Affairs

Building a safe, prosperous and respected nation



Downloadable resources

Where to report spam and scams

This factsheet is designed to help you know which agency to go to for help, support and advice if you receive spam or a scam.

Where to report spam and scamsPDF, 1 page, 172KB*

Spam prevention checklist

This checklist is designed to help prevent you from being scammed by providing some advice and guidelines on how to be a savvy computer user.

Spam prevention checklist

Spam prevention checklistPDF, 1 page, 166KB*


Information for businesses when messaging customers about COVID-19

This information sheet provides Information for businesses when messaging customers about COVID-19.

Information for businesses when messaging customers about COVID-19

Information for businesses when messaging
customers about COVID-19PDF, 1 page, 383KB*

What do I do if I receive spam?

The information sheet provides an overview of how the Department manages spam, what spam is and how the public can report instances of spam.

 What do I do if I receive spam?

What do I do if I receive spam?PDF, 1 page, 178KB*

Enforcement Response Guidelines 2017

These guidelines describe how the Digital Messaging and Systems Team deals with non-compliance to achieve the most effective outcomes in its role as regulator of unsolicited commercial electronic messages (spam).

Enforcement Response Guidelines 2017PDF, 7 pages, 197KB*

Compliant Electronic Marketing: A guide for NZ businesses

This comprehensive booklet provides in-depth information and useful examples of compliant electronic marketing practices.  

Thumbnail image of the 'Combating spam' brochure

Booklet: Compliant Electronic Marketing: A guide for NZ businesses PDF, 8 pages, 2.2MB*

Fact Sheet: Simple Steps to Compliant Electronic Marketing

A 2-page fact sheet providing an overview of the key components of the Act you need to be aware of.

Thumbnail image of the 'Fact Sheet: Simple Steps to Compliant Electronic Marketing'

Fact Sheet: Simple Steps to Compliant Electronic MarketingPDF, 2 pages, 1.8MB*

Commercial electronic messaging in New Zealand

Read this information in the following languages:

Booklet: Stay safe online

This booklet provides information on identifying scams, social media safe tips and strong and secure passwords.

Booklet: Stay safe onlinePDF, 8 pages, 514KB*

Brochure: Combating spam - a guide for consumers

This brochure provides information about combating spam.

Brochure: Combating spam - a guide for consumersPDF, 2 pages, 278KB*

Information sheet: Watch out for scams

This information sheet provides information about how you can identify scams to protect yourself and others from harm.

Information sheet: Watch out for scamsPDF, 1 page, 166KB*

Information sheet: Common scams

This information sheet provides information about the different kinds of scams you might come across. Scammers will do anything to rip you off, so it's important to be aware of the different kinds of scams circulating.

Information sheet: Common scamsPDF, 4 pages, 279KB*

Information sheet: Social media safe tips

This information sheet provides information to help you keep safe when using social media websites such as Facebook or Twitter.

Information sheet: Social media safe tipsPDF, 1 page, 188KB*

Information sheet: Secure passwords

This information sheet provides tips for creating strong and unique passwords.

Information sheet: Secure passwordsPDF, 1 page, 236KB*

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